Member Associate 360 Implementation
(Finish the statement)
This new featire will use the exisiting..........
Manage Alerts task in Solution Central
What does PBQ stand for?
Personalized Benefit Quote (Agent Assist Chatbot)
(Fill in the blank)
A new ______________ has been created within the Sydney Mobile and portal which porvides members a _____________ .
Document Repository
and
Centralized place to find their digital documents
How would you utilize Find Care?
Associates should help the member locate a new pcp and confirm if the high performance provider is accepting new patients.
What LOB is supported?
All LOB
How do members acces the document repository?
Click on the support menu under the my plans menu
When will the alert trigger?
If member has no pcp, moved 40 miles from last address, or has not visited their pcp in 12 months
How to get started?
Members must complete and attest to the PBQ traning.
What will we provide the 10% of members who call member support?
The next steps in an email to help answe member questions through the digital channels
What will live person display?
Entire Chatbot conversation and the summary of member chatbot interation
Where will this alert trigger?
Solution Central
What is the goal of the PBQ?
To imporove the associate experience by reducing the time it takes to resolve benefit inquires and improve the member experience.
(Finish the sentence)
Members can download these files.............
To get care when needed while traveling.
What is the effective date for Live Person?
7/20/2024
What alert will trigger when members move 30 miles from their previous address?
It will ask if member would like a new PCP
What is the PBQ?
GenAI chatbot that assists associates when quoting member benefits and coverage.
What can registered Sydney members now access?
They can get their Proof of Insurance letter.