Jeopardy 1/27/2023

Eclectic

100

If you are not familiar with how the GXM Antenna links to a fusion AUX source, Ian provided training material, where is this located?

The PowerPoints can be found under Teams>Marine>General>Files>Trainings>Media Page Fusion Interface and GXM

https://garmin.sharepoint.com/:f:/r/sites/MarineProductSupport/Shared%20Documents/General/Training/Media%20Page%20Fusion%20Interface%20and%20GXM?csf=1&web=1&e=nZu1Bp

200

If a customer calls in with a LiveScope System (LVS 32 and GLS 10) that needs an RMA, how to you proceed?

Presently we will need to treat these exchanges on a case-by-case basis

300

Your customer would like to renew their Garmin Navionics+ and/or Garmin Navionics Vision+ Subscription.

There are three different paths to renew, what are they?

Go to https://www.garmin.com/account/subscriptions

Garmin Express

ActiveCaptain App

Who do you call?

100

Which Marine segment handles Empirbus calls?

Fusion. 

Please transfer Empirbus calls to the US Fusion Queue.

200

Which Marine segment handles Boat Switch calls?

The Fusion team. There is an internal article titled "Which Departments Handle Niche Devices, Accessories and Apps"

Is It Covered?

100

A customer calls in asking if a specific lake/river/waterway is on a Garmin Navionics+ chart. Provide two different Garmin resources you would use to look up this information.

The lake list pdf available on the coverage tab, right-hand side

https://www.garmin.com/en-US/p/794799/pn/010-D1891-00#coverage

The interactive shop for charts page by entering in the name of the lake 

https://maps.garmin.com/en-US/marine/?key=9yujqheqdzm5

200

​A customer calls in asking: Is my lake included in U.S. Inland Maps LakeVü g3 | LUS100F?

How would you find that information?​

Go to the U.S. Inland Maps LakeVü g3 | LUS100F landing page and click on "Is my lake included in this product?"

https://www8.garmin.com/marine/PDF/lakevug3_inland_lakes_mapping.pdf

GRID

100

Which series of chartplotter series is NOT compatible with the GRID devices?

ECHOMAP

STRIKER

200

Do both the GRID as well as the GRID 20 support pairing the GRID Device with the Chartplotter from the GRID Device?

No!  This is not applicable to the GRID 20 device

Name that PSC

100

Your customer is experiencing an issue with a function of ActiveCaptain, resulting in you creating a PSC. 

Which article provides instructions for the error logging function in ActiveCaptain app?

Garmin has added an Error Logging feature in the ActiveCaptain App. The data helps improve functionality of the ActiveCaptain App.

PSC-367158 ActiveCaptain Memory Card not Recognized

They must be logged into the same email address that is attached to their GUID.

200

A customer with an LVS32, elements appear to have gone out; their pack date is after 9/1/2020 

Which PSC would you add impact to?

If the customer provides pictures consistent with a broken cable verify the cable/strain relief with pictures of Pack date after 9/1/2020. 

• If new style strain relief add impact to PSC-180412 | Newer-style strain relief cable is still experiencing fraying
• If old style strain relief add impact to PSC-113588 | LVS32 cable is fraying where it connects. Do not re-open this PSC. Fixed in ECO#211111.