Hudson Pointe Dream Team

Survey Prep/Readiness

100

True or False
"The surveyor only cares what the nurse does."

False! Every employee is interviewed during the survey.

200

Name FIVE emergency codes or emergencies your facility prepares for.

Examples:
Fire
Missing resident
Power outage
Flood
Hurricane
Heat emergency
Active shooter
Gas leak

300

Surveyor Says...

"I noticed that trash can is overflowing."

What's your response?

Correct the issue immediately and report it if needed.

400

Lightning Round!

Your team has 20 seconds to name FIVE things surveyors watch during a meal.

Examples:

• Hand hygiene
• Feeding assistance
• Correct diet
• Thickened liquids
• Resident dignity
• Proper positioning
• Food temperatures
• Adaptive equipment

500

"The easiest way to fail a survey is to __________."

Possible answers:

• Ignore a resident's concern
• Skip hand hygiene
• Fail to document
• Walk past a safety hazard
• Not report concerns

Who Am I?

100

"I help people walk again."

Physical Therapist

200

Who Am I?

• I make sure residents receive the correct medications.
• I complete assessments.
• I often call physicians and families.

Nurse (RN/LPN)

300

Who Am I?

• Surveyors almost always want to speak with me.
• I know where the emergency plans are.
• I help lead the facility during emergencies.

Administrator (or Administrator/Incident Commander)

400

Who Am I?

• Residents may not always remember my name, but they know me by my smile.
• I don't work in just one department.
• Every interaction I have can affect a survey.

Every Employee

500

LIGHTNING ROUND:

I state a line; you have to tell me who I am referring to.

You MUST knock on the table first (Without breaking it. No, I am not looking at you Shandee). 

• "I make sure everyone eats safely." → Dietary

• "I clean the building and help prevent infection." → Housekeeping/EVS

• "I make residents stronger after surgery." → Therapy

• "I make sure paychecks are correct and help with hiring." → Human Resources

• "I keep medications organized and safe." → Pharmacy Consultant/Pharmacist

• "I inspect the building for life safety issues." → Maintenance

• "I help residents maintain independence with daily activities." → Occupational Therapist (OT)

• "I make sure care plans and assessments are accurate." → MDS Coordinator

• "I oversee nursing operations and clinical care." → Director of Nursing (DON)

• "I wear many hats and help every department succeed." → Administrator

Resident Rights

100

Would You Rather

A resident wants to stay in pajamas all day.

Do you:
A. Tell them to get dressed.
B. Respect their choice.

B. Respect their choice.

200

A resident tells you, "I don't want my daughter knowing about my diagnosis."

Who gets to decide?

A: If the resident is alert, the resident has the right to secrecy/privacy.

If the resident isn't alert, their proxy/next of kin/emergency contact may be contacted.

300

You're helping a resident get dressed when a visitor walks into the room unexpectedly. What's your first priority?

Protect the resident's privacy by asking the visitor to step out (or ensuring the resident is comfortable with the visitor remaining) and maintaining the resident's dignity.

400

Act It Out!

One team member has 30 seconds to demonstrate how to enter a resident's room respectfully.

Expected:

• Knock
• Introduce yourself
• Ask permission
• Explain why you're there

500

Name FIVE resident rights in 30 seconds.

Possible options:

1. Freedom from abuse and neglect

2. Freedom from Restraints

3. Privacy/Confidentiality

4. Make independent choices/ Participate in care

5. Security of Possessions and Finances

6. Right to voice grievances WITHOUT retaliation

7. Right to dignity and respect.

Documentation

100

Spot the Bad Charting

"Resident was acting crazy."

What's wrong?

It's subjective, not objective.

200

Which charting sounds better?

A.
"The resident was mean."

B.
"Resident yelled, 'Leave me alone!' and declined assistance."

B.
"Resident yelled, 'Leave me alone!' and declined assistance."

300

Finish this sentence:

"If it wasn't documented..."

"...it wasn't done."

400

Chart Detective

You find a resident on the floor.

Name FOUR things that should happen before the documentation is complete.

Examples:

• Assessment
• Vital signs
• Physician notified
• Family notified
• Incident report
• Interventions
• Monitoring

500

Documentation Telephone

The host whispers a resident scenario to one teammate.

That teammate explains it to the next.

The last teammate must document it objectively.

Starting Scenario:

At 2:15 PM, Mrs. Johnson was found sitting on the floor next to her bed. She stated, "I slid while reaching for my slippers." She denied hitting her head, had no visible injuries, and the nurse assessed her. The physician and family were notified.

Act Fast

100

Lightning Round

This CNA notices a resident sleeping through breakfast. What's the BEST first step? 

Notify the nurse and ensure the resident is assessed/receives appropriate follow-up.

200

Name three people you should notify immediately if you witness possible abuse.

Supervisor, charge nurse, administrator/DON

300

Lightning Round 

Name FIVE things in 30 seconds that maintenance should check daily.

• Fire exits and exit pathways are clear and unobstructed.
• Fire doors close and latch properly.
• Emergency lighting and exit signs are functioning.
• TELS
• Hallways and resident rooms are free of trip hazards (loose flooring, cords, clutter).
• Wet floors or leaks are identified and repaired promptly.
• Resident room temperatures and HVAC systems are operating properly.
• Oxygen storage areas are secure and compliant.
• Handrails are secure and in good condition.
• Elevators are functioning properly and safely.
• Wheelchairs, beds, lifts, and other facility equipment are free of obvious defects and safe for use.

400

The Surveyor is Coming!

Your team has one minute to name FIVE things you would quickly check around the unit.

• Call bells – Are any ringing without being answered?

• Residents – Are they safe, clean, appropriately dressed, and comfortable?

• Hand hygiene/PPE – Are staff following infection control practices?

• Hallways – Are they free of clutter, equipment, and trip hazards?

• Fire doors and exits – Are they closed, unobstructed, and functioning properly?

• Resident rooms – Are they clean, organized, and free of safety hazards?

• Medication carts – Are they locked and never left unattended?

• Wheelchairs and beds – Are brakes locked when appropriate and equipment in good working order?

• Environment – Any spills, leaks, strong odors, or damaged equipment that need immediate attention?

• Resident dignity and privacy – Are curtains closed during care, staff knocking before entering, and residents being treated respectfully?

500

Family Feud

The top 6 answers are on the board.

"We asked 100 surveyors what they notice first."

 

Possible answers:

• Staff interactions
• Cleanliness
• Hand hygiene
• Resident appearance
• Odors
• Documentation