Benefits
What is ETO?
Excused Time Off
What percentage of your hours must you work in order to get your attendance bonus and any earned commission?
95%
What are the Download and Upload speeds on every plan?
25mbps Download and 3mbps Upload
What are the download and upload speeds on every plan?
25mbps Download, 3mbps Upload
True or False: You are able to tell a customer that they can "cancel" the service at a later time in order to get a sale.
False
Who qualifies for Holiday Pay and how long do you have to be employed to receive it?
Full Time Reps, 90 Days
How do you calculate your conversion?
Sales/Calls
How much is the lease fee on Residential plans?
$14.99
What is the cost of leasing for Business?
$19.99
What is a phrase we can use to avoid saying the word "cancel"?
No Obligation Until Installation
How much is Holiday pay and how much additional pay do you get if you work on a national Holiday?
8 Hours of Base Pay, Time and a Half
Where can you go to check the status of your % of hours and your conversion rate?
Stats n Hours in Slack
How much is the purchase option for Residential plans?
$449.98
What is the contract length and Early Termination Fee on Business?
24 months (2 years), up to $400
Why should you avoid callbacks? What should you do instead?
They don't work, instead Rebut
Who qualifies for overtime and how much do you get paid for working it?
Anybody who works over 40 hours, time and a half
Explain the average handle time commission multiplier.
If your average call length is 15 minutes or less, your commission is multiplied by 15%
What is the price point for the following plans:
100GB
200GB
$89.99
$149.99
What are the Business Fusion Data Plans?
Fusion 100GB
Fusion 200GB
There are three parts to an effective rebuttal. What are those parts?
Acknowledge
Respond
Move On
Which six Holidays are eligible for Holiday Pay?
Christmas
Thanksgiving
Labor Day
Independence Day (4th of July)
Memorial Day
Labor Day
Explain the Direct Mail (Campaign) commission multiplier.
If you sell at least 20%, your commission will be multiplied by 15%
What is the price point for each plan?
15GB
30GB
$64.99
$74.99
What is the purchase cost on Business?
$549.98
You receive a PIM Code 1. What are the next steps?
Check to see if they got mail at the address for at least 2 years/get previous address
Check spelling of name/name on license
SSN&DOB