Diversity
Which conceptual term involves the idea that people are complex and can belong to multiple, overlapping diverse groups?
Intersectionality
According to systems theory, ________ are the borders or margins that separate one entity from another.
What are boundaries?
Which term refers to the pattern of shared values and assumptions about how things are done within an organization?
What is Organizational Culture?
Which term is defined as a culturally expected behavior pattern for a person having a specified status or being involved in a designated social relationship?
What is a Role?
Which term refers to the interpersonal practice not only of being in tune with how another person feels, but also conveying to that person that you understand how he or she feels?
What is Empathy?
One's values, beliefs, missions, awareness, subjectivity, experience, sense of purpose and direction and a striving toward something greater than oneself
What is Spirituality
Which term is defined as the process of increasing personal, interpersonal, or political power so that individuals can take action to improve their life situations?
What is empowerment?
In social service agencies, _____ objectives are designed to provide a tangible outcome to benefit a target population or a community.
What is Product?
Task groups are also referred to as _____ groups.
What is work?
Which interpersonal barriers to communication in agencies refers to any interference with the intended message?
What is Noise?
Which term is defined as having a fixed mental picture of a member of some specified group based on some attribute or attributes that reflect an overly simplified view of that group, without consideration or appreciation of individual differences?
What is Stereotyping?
Which theory conceptualizes the social environment in terms of behavior, its preceding events, and its subsequent consequences?
What is learning?
The _____ of an agency is described as a declaration of the organization’s purpose that establishes broad and relatively permanent parameters within which goals are developed and specific programs designed.
What is mission statement?
Which conceptual framework was initially developed by Karl Lewin and focuses on the relationship between the group and its environment?
What is field?
Which personality factor refers to the degree to which a person seeks the company of others and may be a barrier to effective communication?
What is Introversion?
What value dimension in Asian and Pacific Islander culture refers to a devotion to and compliance with parental and familial authority, to the point of sacrificing individual desires and ambitions?
What is Filial Piety?
Which concept is found in both systems theory and the ecological perspective?
What is interface?
Organizational ________ is the manner in which an organization divides its labor into specific tasks and achieves coordination among these tasks.
What is structure?
What term is a form of impression management defined as the act of seeking acceptance and support through deliberate efforts such as using flattery, supporting others’ opinions, doing favors, or laughing excessively at others’ jokes?
What is Ingratiation?
Rajesh was recently elected Lieutenant Governor. He has _____ power.
What is legitimate?
Gender ________ is the process of conveying what is considered appropriate behavior and perspectives for males and females in a particular culture.
What is role socialization?
Which feminist theory stresses the particularity of women’s experiences in specific cultural and historical contexts?
What is postmodern?
Which type of organizational justice involves people’s perceptions of how fair the organization’s processes are as the organization carries out tasks and achieves goals?
What is Procedural Justice?
Social action groups in communities often involved one of three dimensions. What are these dimensions?
What is geographic, issue and identity?
The Hawthorne studies of the 1920s lead to the emergence of what movement?
What is human relations?