Chapter 5
listening to understand what the person is saying
empathic listening
self-disclosure
Presumption against a person or group based upon tendencies
Stereotype
analyzing the speaker and making judgements about the message
Critical thinking
Asking is you have children in an interview
Illegal Questions
memory system used for relatively permanent storage of info
long term memory
formalized patterns of actions or words followed regularly
rituals
thought that culture is superior to another
ethnocentrism
tendencies of a particular people group
group norm
Is an email from President Roth to all staff an example of horizontal communication?
No
Listeninging is
psychological
Relational development, deterioration, and maintenance
interpersonal relationship stages
women, unemployed, elderly, people of color and other races/ethnicities
non-dominant culture
"I do not care-you all decide." What leadership style?
Laissez-faire
ways groups maintain structure and order through symbolic interaction
organizational structure
Listening to only what you deem important
selective attention
The use of what you know to apply standards to what you hear and then decide the merits of the message
critical thinking
consists of 3 to 9 members
small group
This is what is going to happen, whether you agree or not. Leadership style?
Autocratic
Creates perceptions of psychological closeness with others in workplace communication
Immediacy
Hearing is harder to avoid because it is
Physiological
thought that those close to you are more likely to become your friends
proximity
If someone in a marginalized culture alters their lifestyle to become a "dominant culture" member they are striving for
assimilation
Taking meeting notes as the secretary for Student Government
Formal Role
Something in exchange for a sexual act
Quid pro quo