Computer Brain
List 3 factors which influences human information processing
Attention and Vigilance
Mental Workload
Expectation, Experience and the Senses
A state of reduced mental or physical performance...
Fatigue
What is TRM
Team Resource Management
State the 4 types of Stress in ATC
Operational/task, Organisational/L-L, Shift work, Personal/Lifestyle
Action or inaction by the controller that leads to deviations from organizational air traffic controller intentions or expectations
Error
the ability to ignore extraneous events and focus on the events of interest.
Selective Attention
Give ONE sign that indicates lack of personal fitness
Frequent Short Term Absences
Substance Misuse or Dependency
Psychological Changes
Name 3 core elements of TRM
Communication, Teamwork & Co-operation, Situational Awareness, Decision-making, Workload Management, Leadership & Followership
What is the first appropriate response during abnormal operational situations
Protect the primary task
Equipment Handling, Procedural, Communication
This human cognitive bias tends to occur when decisions are make under pressure where accuracy suffers in favour of speed.
Misjudgment of Separation under time pressure
Name THREE factors that contribute to Fatigue
Sleep loss/ Circadian rhythm, Extended wakefulness, Work Schedule/duty length, Workload/task type, Individual/Medical & Lifestyle
Give 2 common cause of interpersonal conflict in ATC teams
Breakdown of Communication under stress, Communication problems, Mismatched expectations, Workload and role pressure
What is CISM
Critical Incident Stress Management
What is TEM and what 3 components are they built upon
Threat and Error Management
threats, errors and undesired states
Natural tendencies in human thinking that can influence how we perceive information, interpret situations, and make decisions.
Cognitive Biases
Fatigue shows itself under 3 domains. Name all 3
Physical, Emotional, Mental
Give ONE method to prevent conflict on operational teams
Build a positive, just safety culture
Designing the work well
Communicating to a standard
Sharing the picture and plan
Training team skills
What is the benefit of minimizing the adverse effects of psychological stress after a critical event?
Reduce negative thoughts and feelings before they take hold
Room temperature (too cold/ hot) falls under what category of threat?
Workplace factor
A controller becomes so confident that things will work as expected that vigilance decreases.
Complacency and Forgetting
Give the 4 actions that should immediately be taken when fatigue is identified in operation
1. Remove the immediate risk
2. Speak Up
3. Adjust the Work
4. Report and Record
"Addressing disagreements directly and professionally"
This speaks to which strategy to manage and resolve operational conflict
Resolve at the right level
Complete the sentence.
A critical incident is not defined by the severity of the itself, ____________________
...but by the individual's reaction
Why does TEM matter to safety
threats and errors are unavoidable components of operation