The Hawthorne Studies
This term refers to the finding that employees work harder when they feel valued or are being watched.
What is the Hawthorne effect?
He created the "Hierarchy of Needs" proposing that people are motivated by more than just money.
What was the theory that begun in 1815?
What is Scientific Management?
Blank operations rely heavily on coordination. front desk, housekeeping, kitchen, servers, event planners, etc.
Hospitality
Who focused on productivity and task efficiency?
Who is Fredrick Taylor?
Conducted at Western Electric, these famous experiments were led by this man, considered the "father of human relations."
Who is Elton Mayo?
The first of the 5 levels that has to be reached before another level can be reached.
What is Physiological needs?
In 1916, what theory was developed?
What is classical management?
Blank sets the tone for workplace culture?
What is Leadership?
Human relations theory shifted focus from task-oriented to this kind of orientation?
What is people-oriented?
This initial, misnamed experiment actually found that lighting was less important than social attention.
What is the Illumination Experiment?
Blank needs must be satisfied before blank needs can be reached.
What is lower and higher needs?
The idea that if workers are treated as people, they will get the job done.
Human Relations Theory
Managers in hospitality who use supportive, blank leadership instead of strict control, tend to get better results. When employees feel heard and included, morale improves and so does service quality.
The negative consequence of strict scientific management was?
What is low worker morale/dissatisfaction?
This experiment emphasized the importance of group work and blank
What is employee morale?
What is the 5 step model that describes the way that people's needs are met?
This was developed in 1960?
What is Maslow's Hierarchy of Needs?
Blank and collaboration improve patient care.
What is communication?
According to Mayo, the "one best way" of managing was achieved through these whereas Taylor believed in indiviual, self-work.
What are teams/groups?
Instead of just scientific management, Mayo concluded that productivity is driven by these kinds of factors in the workplace.
What are social and emotional factors?
What is the highest level of needs to be met?
What is Self-Actualization?
In 1927 this theory begun being developed?
What is Human Relations Theory?
Strong team what lead to better nutrition services?
What is strong team dynamics?
While Taylor focused on financial incentives, human relations focused on these needs.
What are physiological needs?