Dollars & Sense
a money plan
What is a budget?
holding unfair prejudices, stereotypes, or preferences toward certain individuals or groups in a professional setting, which negatively impacts decisions regarding hiring, promotions, pay, and daily interactions
What is workplace bias?
a person who has an obsessive or compulsive need to work excessively, driven by a psychological urge that makes it difficult to detach from job duties
What is a workaholic?
time spent working at a job in addition to one's normal working hours
What is overtime?
a professional environment where dysfunctional, hostile, or unethical behavior is normalized, severely damaging the mental health, morale, and productivity of employees
What is work toxicity or toxic workplace?
a type of reward used to improve quality, reduce accidents, increase sales, improve attendance, and speed up production
What is an incentive?
negative thoughts that take place in your internal conversation
What is inner critic?
the influences that account for the initiation, direction, intensity, and persistence of behavior
What is motivation?
any act against an employee that creates a hostile work environment
What is workplace violence?
the thoughts, feelings, physical reactions, and actions that result from unacceptable behavior by others
What is anger?
those persons responsible for delivering quality service and building relationships
What is emotional labor?
the process of letting another person know what you think, feel, or want. It is one of the ways you let yourself be known by others
a vast storehouse of forgotten memories, desires, ideas, and frustrations
What is unconscious mind?
refers to those policies that share information, authority, and responsibility with the lowest ranks of the organization
What is empowerment?
the building block of all successful relationships with coworkers, customers, family members, and friends
What is trust?
the theory that from birth, the brain acts like a tape recorder tracking events and the feelings associated with those events
What is transactional analysis?
the somewhat mysterious connection between what you expect in life and what you actually achieve: if you can conceive it and believe it, you can achieve it
What is a self-fulfilling prophecy?
a theory whereby people tend to satisfy their needs in a particular order
What is Hierarchy of Needs?
allows workers to move through a variety of jobs in a predefined way over a period of time
What is job rotation?
an infant’s individual style and frequency of expressing needs and emotions
What is temperament?
a research tool that measures the level of trust, pride, and camaraderie within the workplace
What is trust index?
this communication model takes into consideration that there is some information you know about yourself and other information you are not yet aware of
What is a Johari Window?
the process of replaying an incident over and over in your head
What is rumination?
programs that encourage employees to pursue an idea, product, or process, with the company providing encouragement and support
What is intrapreneurship?
a form of self-disclosure that helps another person look at his or her own behavior without putting that individual on the defensive
What is constructive criticism?