EASY
What is motivation?
Motivation refers to the process of encouraging and inspiring employees to perform their best by fulfilling their needs and desires.
What is performance appraisal?
a systematic approach which compares an employee's actual performance amongst his/her performance standards
Differentiate between managerial & operative functions.
Managerial functions are essential actions which managers undertake to accomplish organizational goals & ensure smooth operations whereas Operative functions are day-to-day, hands-on tasks and activities that are required to complete a company’s plan and goals.
State what is compensation & provide three examples
It is the process of providing adequate, equitable and fair remuneration to the employees.
Salaries & Wages, Bonus, Incentives
State five managerial functions mentioned.
planning, organizing, staffing, directing, controlling
Describe the managerial functions.
- Planning involves looking ahead to identify the personnel the organization will need to achieve its future goals.
- Directing involves guiding and inspiring employees to achieve the organization's objectives.
What is selection?
Selecting the most suitable candidate for an open job position.
Why train employees ?
Training employees is crucial because it equips them with the necessary skills and knowledge to perform their roles effectively, leading to improved productivity and work quality.
Name all the operative functions mentioned and give detail of one.
Employment - job analysis, recruitment, selection & placement
Development - performance appraisal & training
Compensation - wages and salaries, bonus & incentives
Integration - motivation, grievance redressal
What is Human Resource Management?
Human Resource Management (HRM) is the process of effectively managing people within an organization.
Why is HRM important and how it relevant to housekeeping?
HRM is crucial because it ensures effective management of employees, which directly impacts an organization's success. In the housekeeping department, HRM practices like proper training and staffing are essential for maintaining cleanliness standards and ensuring guest satisfaction.
What is Procurement and what functions are included?
Human resource management's primary function is procurement, which involves acquiring and retaining individuals with the necessary skills and knowledge to achieve organizational objectives.
-job analysis, recruitment, selection & placement
State two(2) objectives of HRM
Recruitment and Selection
Training and Development
Employee Motivation and Retention
Workforce Scheduling and Productivity
Compliance with Labor Laws and Safety Regulations
List and explain the selection process.
1. Applicant screening - HR managers will assess candidates' resumes and applications to determine which individuals meet the job requirements.
2. Interviews - one-on-one sessions to ask questions and see observations.
3. Background checks - See applicants previous work history
4. Reference check
5. Make a decision
Name the two labour markets and provide two examples of each.
Non-traditional and Traditional