Motivation theory
Goal setting theory suggests the sequence of human needs in the order of their importance. True or false?
False
Identify every motivation strategy
Performance-related pay, career advancement, investment in training, support strategies, sanction strategies
What are the performance management strategies
Management by objectives; Appraisal; Employee self-evaluation; Employee observation
What are the 2 types of involuntary terminations?
Dismissal, Redundancy
Identify four dispute resolution methods in sequence of seriousness.
Negotiation, mediation, conciliation, arbitration
Define what is a Maslow’s Hierarchy of needs and the features of this theory
A motivational theory that identifies the sequence of five human needs in the order of importance. It includes physiological, safety, esteem and self- actualization needs.
Define career advancment
the assignment of greater authority to employees or the promotion of employees to positions that bring rewards, such as increased salary, fringe benefits and increased responsibilities
What is the definition of performance management
A focus on improving both business and individual performance through relating a business performance objectives to individual employee performance
What are the 3 types of voluntary terminations
Resignation, Retirement, Redundancy
Describe negotiation
Negotiation is a dispute resolution method where both parties communicate directly to resolve a conflict and reach a mutual agreement without involving a third party. It is informal and allows both sides to maintain full control over the outcome.
Identify and explain all the four drives in four drive theory
Learn- satisfy curiosity, learn skills Bond- strong need to form relationships Defend- remove threats to safety Acquire- desire to own material goods and the desire to earn power, status, influence
Identify all performance-related pay strategies
Bonuses, pay increase, commissions, share-plan, gain-sharing & profit-sharing
What is the performance management strategy that involves a mystery shopper
Employee observation
Define Termination
The ending of the employment of an employee
Features of negotiation
Negotiation is effective as it is quick, low-cost, and helps maintain relationships, but may fail if communication is poor. It's not legally binding and not compulsory to attend.
Explain the two advantages and disadvantage four drive theory
Employees may not value all drives equally. Determining specific news may be time consuming. Manager can target the different drives to groups of employees. Manager can attempt to support employees by using all drives.
Identify 1 short term and long term impact in Investment in training
Can increase job satisfaction, and promote higher levels of both short- and long-term motivation give employees opportunities to learn, which provide them access to those types of jobs
What is 360 degree feedback
Where employees receive feedback from Themselves , Superiors ,Subordinates ,Colleagues Customers ,Suppliers
Which of the following is NOT an example of an entitlement consideration? Sick Leave; Redundancy pay; Career Counselling; Termination Statement
Career counselling
Explain Mediation as a dispute resolution method
Mediation involves a neutral third party helping both sides reach an agreement. It improves communication and helps resolve conflict while maintaining relationships.
Explain what is Goal setting theory (Locke and Latham) and what are the goal setting principles part of the theory?
Goal setting theory (Locke and Latham) is that employees were motivated by clear goals and appropriate feedback regarding their achievements that include clarity, challenge, commitment, feedback and task complexity. Clarity should be simple, clear and specific as possible and that everyone understands what is expected and the results will be rewarded. Challenges is the opportunity to complete a task that is highly valued by the owner that can provide a level of challenge that can motivate an employee Commitment: greater the input from the employee, the more likely it is that the employees will commit to it, which means that a more challenging goal can be set, leading to greater rewards in the end Feedback: Provides opportunities to offer recognition for progress achieved, to make adjustments to the goal if necessary and to ensure expectations are clear. Task complexity: Level of complexity of the associated tasks should not be overwhelming
Define all 5 motivation strategies
Performance-related pay: the monetary compensation provided to employees relative to how their performance is assessed according to set standards Career advancement: the assignment of greater authority to employees or the promotion of employees to positions that bring rewards, such as increased salary, fringe benefits and increased responsibilities Investment in training: Is when a business provides finances and resources to develop employees’ skills and knowledge to make them more efficient and effective in their role Support strategies: the assistance or services (such as counselling and mentoring) provided by the business to help employees cope with difficulties that may impede their work performance Sanction strategies: a form of penalty or discipline imposed on an employee for poor performance
Name 2 advantage and 2 disadvantages for management by objectives
Advantages -Employees who are involved in goal setting are more invested and motivated to fulfil their goal (productivity) -Can highlight area that employees needs training in (career development) -Usually more structured and organised, with clear assessment process Disadvantages Time consuming Failure to meet objectives could be demoralising
Distinguish between resignation and retirement.
Resignation is a voluntary ending of employment by the employee quitting their job. Retirement is when an employee decides to give up full-time or part-time work and no longer be part of the labour force. A key difference between resignation and retirement is that resignation is about leaving the job and looking for another employment while retirement is about leaving the job as they have decided to no longer be part of the labour force.
Difference between negotiation and arbitration
Negotiation involves both parties discussing and resolving the issue themselves, making it quick and low-cost but less effective if communication is poor. Arbitration involves a third party making a binding decision, which ensures a clear outcome but reduces control for both sides. Negotiation suits minor disputes, while arbitration is better for serious conflicts.