Category 1
A benefit plan with employer and employee contributions is:
A. IRA
B. Unpaid internship
C. Lunch voucher
D. 401(k) with employer match
D. 401(k) with employer match
Spreadsheet tracking turnover and hire cost is:
A. HR analytics and reporting
B. Financial report
C. Marketing data
D. Inventory
A. HR analytics and reporting
Retaining high-potential employees includes:
A. Ignoring goals
B. Constant role changes
C. Pay cuts
D. Career paths, mentoring, training, recognition
D. Career paths, mentoring, training, recognition
Using questionnaires to gather job information is:
A. Job posting
B. Job review
C. Job analysis
D. Job cancellation
C. Job analysis
Purpose of a PIP:
A. Document issues, set expectations, support improvement
B. Reward employees
C. Evade laws
D. Punish without help
A. Document issues, set expectations, support improvement
Effective conflict resolution includes:
A. Ignoring disagreement
B. Siding with senior leadership
C. Open communication, identifying root cause, negotiating solutions
D. Demoting both employees
C. Open communication, identifying root cause, negotiating solutions
In emergencies, HR should:
A. Harass employees
B. Hide the event
C. Fire employees
D. Evacuate, provide support, coordinate agencies, review procedures
D. Evacuate, provide support, coordinate agencies, review procedures
Organization-wide, top-down change:
A. Strategic change
B. Lunch menu
C. Department-only change
D. Impromptu social event
A. Strategic change
Delegative leadership:
A. Micromanaging
B. Delegating tasks, trusting team, being available
C. Avoiding decisions
D. Over-instructing
B. Delegating tasks, trusting team, being available
Interactive video training modules represent:
A. E-learning / technology-based training
B. No training
C. Classroom lecture
D. Job shadowing
A. E-learning / technology-based training
Best practice when communicating policy changes:
A. Use technical jargon
B. Only post in break room
C. Use clear language, explain reasons, allow questions, confirm receipt
D. Wait until someone notices
C. Use clear language, explain reasons, allow questions, confirm receipt
An employee handbook should:
A. Be vague
B. Clearly outline policies, expectations, benefits, and discipline
C. Only cover dress code
D. Be kept secret
B. Clearly outline policies, expectations, benefits, and discipline
Exit interviews help:
A. Discourage leaving
B. Reduce paperwork
C. Identify turnover reasons and improve retention
D. Immediately rehire
C. Identify turnover reasons and improve retention
Workers from different departments collaborating:
A. Cross-functional teamwork
B. Functional silos
C. One group does all work
D. Role isolation
A. Cross-functional teamwork
Learning culture:
A. Encourages improvement, supports learning, views mistakes as growth
B. Hides mistakes
C. Only executives learn
D. Training after firing
A. Encourages improvement, supports learning, views mistakes as growth
Regulatory bodies:
A. Set cafeteria menus
B. Decide promotions
C. Design logos
D. Enforce labor, safety, wage, and anti-discrimination laws
D. Enforce labor, safety, wage, and anti-discrimination laws
A benefit of diversity and inclusion is:
A. Better innovation, decisions, talent pool, reputation
B. Everyone becomes the same
C. Only hiring one language group
D. No training needed
A. Better innovation, decisions, talent pool, reputation
At-will employment means:
A. Requires 60-day notice
B. Employee cannot resign
C. Must stay one year
D. Either party may end employment anytime for legal reasons
D. Either party may end employment anytime for legal reasons
Database software helps HR by:
A. Sending jokes
B. Avoiding digital records
C. Forcing paper
D. Organizing and retrieving large data sets
D. Organizing and retrieving large data sets
Cost per hire includes:
A. Recruitment ads, screening, recruiter fees, training/orientation
B. Salary only
C. Building repairs
D. Lunches
A. Recruitment ads, screening, recruiter fees, training/orientation
Unethical HR practice:
A. Documenting job offers
B. Transparent criteria
C. Manipulating performance scores
D. Equal training opportunities
C. Manipulating performance scores
A job description includes:
A. Legal contract
B. Only verbal
C. Title, duties, skills, reporting, conditions
D. Lunch schedules
C. Title, duties, skills, reporting, conditions
Law requiring continued health coverage:
A. COBRA
B. ADA
C. SOX
D. HQIA
A. COBRA
If accident occurs due to ignored procedures, HR should:
A. Ignore it
B. Fire employee immediately
C. Blame others
D. Investigate, retrain, update procedures, correct issues
D. Investigate, retrain, update procedures, correct issues
Core employability skill:
A. Refusing communication
B. Professionalism, reliability, teamwork, ethics
C. Ignoring others
D. Misreading policies
B. Professionalism, reliability, teamwork, ethics