Tools
This includes quickly navigating of applications, shortening the workstation setup process and automating repetitive process
DIG toll bar
Types of enrollment period
Annual, Open, Special enrollment period
Humana was founded in the year.
1961
I speak without a mouth and hear without ears. I have no body, but I come alive with wind. What am I?
An echo
AEP, OEP & SEP
Annual enrollment period
Open enrollment period
Special enrollment period
This is a tool to check your call recordings and aux
Genesys
October 15 to December 7?
AEP
Humana started with
Nursing Home
I’m light as a feather, yet the strongest person can’t hold me for more than a minute. What am I?
Breath
PHI
Protected Health Information
This can access the member records and have a lightning symbol
CRM
January 1st to March 31st?
OEP
Humana Headquarters
Louisville, Kentucky
I have cities, but no houses. I have mountains, but no trees. I have water, but no fish. What am I?
A Map
CMS
Centers for Medicare and Medicaid services
This can help you record member concerns and even escalate if needed
Quick start
Member gets enrolled to Humana due to Marriage, birth, adoption, adding dependents & change in residence?
SEP
Humana introduced Health insurance in the year
1984
I am always hungry, I must always be fed. The finger I touch will soon turn red. What am I?
Fire
SSN
Social Security Number
This is the tool to help you in any scenarios in each step.
Mentor
Who all are eligible to enroll with Humana?
65+ above who have Medicare
ESRD
ALS/Lou Gehrig’s disease
Social Security Disability Insurance
Humana serves around how many people across US
17 million members
The more you share me, the less I become. What am I?
A Secret
HIPAA
Health Insurance Portability and Accountability Act