Who's Who
SVP Provider Experience
Caraline Coats
What does HOS stand for?
Health outcome survey
Humana's emergency savings program
Secure Save
Humana's well-being reward platform
Personify
What are Humana Values
Caring Curious Committed
SVP Medicare Advantage President
John Barger
What does CAHPS stand for?
Consumer Assessment of Healthcare Providers and Systems Survey,
Humana 401k Match and up to what % ?
100% match up to 6%
Name 3 of Humana's NRG (Network Resource Group)
•IMPACT: African American NRG
•Unidos: Hispanic NRG
•HAPI: Asian and Pacific Islander’s NRG
•Pride: LGBTQ associates and Allies
•Caregivers Network Resource Group
•Neurodiversity Works NRG
•Women’s Network Resource Group
•SALUTE! Veteran's and Spouses Network Resource Group
•Access: Disability NRG
•GenUs: Mulit-generational NRG
•Native American & Indigenous NRG
Women in Technology NRG
What is Humana’s Purpose?
Help people achieve their best health
Chief executive officer
Jim Rechtin
What does CAHPS focus on ?
a report card for how members feel about their health plan.
Humana program that provides emergency financial assistance for Humana associates when they need it most when facing severe financial strain due to an unforeseen, isolated event
Helping Hands
How many VTO hours do you get annually?
8
Program that offers Discounted items, hotels, flights phones and more
Humana Great Deals @perkspot.com
President of Insurance
Aaron Martin
What is the focus of HOS survey
HOS focuses on members’ overall health and well-being.
Program Humana offers that provides loans and lines of credit to eligible Humana associates. Higher acceptance rates than traditional lenders and flexible credit options.
FinFit
____________% tuition coverage for select programs including RN to BSN, bootcamps, and certifications
Get support from qualified education specialists along with personalized program recommendations
No out-of-pocket costs for select programs up to the annual $_____________spend
100% up to $5,000
simple better faster
We live by Golden rule
We keep it simple
We play to win
We keep our eyes on the horizon
We play as one team
Chief Human Resources
Michelle O'Hara
CAHPS scores impact our overall star rating accounting for over __________ % of total star rating.
20%
What measures are included in the enterprise scorecard?
The 2026 AIP includes Pre-Tax Earnings, Improved Stars Performance, Clinical Innovation, Integrated Health, Medicaid Quality.
The Humana Foundation offers Dollars for Difference to honor the volunteer efforts of associates by providing $______ for every volunteer hour tracked in Humana Together, up to an annual cap _____. Associates can donate these funds to any eligible nonprofit of their choice.
$10 up to $250
What is our enterprise strategy?
Deliver, Differentiate, and Grow