Process
While placing OMS orders, Once an order is placed, we ask members to allow how many days to receive the materials.
If your meeting starts at 2:15 PM and lasts 45 minutes, what time does it end?
What is 3:00 PM?
What does FCR stand for in customer service metrics?
What is First Call Resolution?
I’m tall when I’m young, and I’m short when I’m old. What am I?
What is a candle?
I’m the festival of lights, brightening homes and hearts. What festival am I?
What is Diwali?
Always verify the _____ before ordering ID cards!
Member's mailing address
If your team grows by 25% and you originally had 12 people, how many are there now?
What is 15?
Which metric measures how satisfied customers are with their service experience?
What is NPS?
I have cities but no houses, forests but no trees, and rivers but no water. What am I?
What is a map?
I’m a monument of love, made of white marble, standing in Agra. What am I?
What is the Taj Mahal?
At what age are most people eligible for Medicare?
What is 65?
You receive an email every 10 minutes during an 8-hour workday. How many emails do you get?
What is 48?
What is it ensures calls meet company standards and improve service?
Why is Quality Assurance (QA) scoring important in call centers?
What comes once in a minute, twice in a moment, but never in a thousand years?
What is the letter “M”?
I’m the spice that adds a golden color and is widely used in Indian cooking. What am I?
What is turmeric?
What does HIPAA stand for?
What is Health Insurance Portability and Accountability Act?
If you need to print 500 pages and your printer prints 50 pages per minute, how long will it take?
What is 10 minutes?
If your CSAT score drops, what should be your first step?
What is analyze feedback to find root causes?
I’m light as a feather, yet the strongest person can’t hold me for five minutes. What am I?
What is breath?
I’m a famous Indian scientist who won the Nobel Prize in Physics for discovering the Raman Effect. Who am I?
Who is C.V. Raman?
If a member is eligible for a special enrollment period (SEP), what must the advocate confirm?
What is qualifying life event details and documentation?
If you send an email to 5 colleagues, and each forwards it to 3 others who don’t overlap, how many people receive the email?
What is 20?
How does improving FCR impact other metrics like AHT and customer satisfaction?
What is higher FCR lowers repeat calls, reducing AHT and increasing satisfaction?
I speak without a mouth and hear without ears. I have nobody, but I come alive with the wind. What am I?
What is an echo?
India’s space agency is known by this acronym.
What is ISRO (Indian Space Research Organisation)?