Acronyms
GHS
Green Home Solutions
What service does Houston NOT offer?
Testing
Who is the primary assessor for B2B clients?
Shon Westfall
When do we contact a new HomeAdvisor lead?
Within 5 minutes
On a call, when should you ask if a customer rents or owns?
Beginning of your call
IAQ
Indoor Air Quality
Who is the operating partner of Houston?
Chris Petrash
Who is the primary assessor for D2C clients?
Daniel Stovall
When is the second attempted contact made?
4 hours after first contact
How do we keep track of customers lost due to landlord/tenant issues?
On the white board under renter's row
VOC
Volatile Organic Compound
Does Houston remediate cars?
No
What time block do we schedule for appointments below I-20?
12-2pm
Where can you find HomeAdvisor leads?
In the Customer Happiness Email
What do we do if a tenant refuses to give us landlord information?
Refer to another testing partner/agency
PRV
Post Remediation Verification
How much travel time does Chris ask us to give when scheduling appointments?
1.5 hours
What happens when a customer calls in asking for duct cleaning?
We start the lead and get the info, assign it to Atlanta, and follow up with someone in the office
What do we tell potential customers why they should choose us?
*Answers will vary*
Do we need landlord's approval before going to a property
NO!- We just need to notify them
EMG
Elevation Management Group
Name one of the 3rd party testing companies we use in Houston
First Rate
Where is our Atlanta office located?
Alpharetta, GA
Where will you find the HomeAdvisor email templates?
In the shared drive
What TWO things must renters commit to before we can book them an appointment?
Pay for mold testing
General landlord contact info