Communication
Safety
Privacy, Disclosure & Adverse Events
Professional Behaviour & Adverse events
Simulation
100
Specific Measurable Achievable Relevant Time framed
What is SMART goals?
100
What one needs to exercise when dealing with a potentially infectious material in a lab?
What is Universal precautions?
100
What does this picture represent? Refer to PICTURE 1
What is Johari window?
100
The strategy used to enhance information exchange during transitions in care.
What is I PASS THE BATON? Bonus: What is SBAR
100
SP stands for
What is standardized patient?
200
Partnership Empathy Acknowledgement Responsibility Legitimization
What is PEARLs model?
200
In the video where the student was cut with glass containing potentially infectious material, what may have led to that outcome?
What is communication gap?
200
These were revealed in the patient confidentiality case video.
What is patient's lab results?
200
What is the main priority of the healthcare worker in an adverse event?
What is minimize and prevent further harm?
200
Something we do to explain someone else's behavior without checking with that person.
What is an assumption?
300
Taking turns and don't interrupt when one is talking
What is "talking stick"?
300
What model is used in the risk analysis & management in healthcare. It likens human systems to multiple slices of swiss cheese, stacked together, side by side.
What is Swiss Cheese model?
300
It is an evidence-based framework used to optimize team performance across the healthcare delivery system. Refer to PICTURE 2 model Hint: Think of a ladder....
What is TeamSTEPPS?
300
Choose attitudes required for responding to adverse events: A. moral-ethical reasoning and decision-making B. commitment to the primacy of the patient care C. obligation to disclose adverse events according to hospital policies D. unwillingness to participate in event analysis E. inability to demonstrate compassion towards patients
What is ABC?
300
In the situation involving the SP falling off the wheelchair, Ann blamed...
Who is the student?
400
Method used in conflict resolution where 4 point of view are considered
What is pillow method?
400
What does the R in SBAR stand for?
What is Recommendation and Request?
400
When a patient's name, address, and/or test results become a public knowledge, it is a breach in....
What is confidentiality?
400
This is NOT the way of a health care provider to respond to adverse events by A. providing honest and effective communication at the leisure of the technician B. providing care and support to both patients and health care professionals affected by the event C. differentiating between an outcome related to the natural progression of disease and an adverse event
What is A?
400
In the situation involving a patient confidentiality case, what assumptions and rationale did Eileen use to explain the fact that Judy's lab results became public knowledge...
What is mutual trust, being like a family, the assumption Judy would be ok with it.
500
Developing understanding for someone's situation in other words putting yourself in someone else's shoes
What is empathy?
500
What are other methods for patient safety and communication?
What is shout back, I pass the baton, check back?
500
If you were Judy what kind of information would you want the hospital to disclose to you about the adverse event?
Open-ended - any answer is the right answer!!!!!
500
What was done right and wrong in this video episode? Link:http://www.youtube.com/watch?v=knskRnYCzqY
What is passing patient over etc
500
Purpose of watching you own interaction in the video is to...
What is self-reflection?
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