Registration
This is one of the first things we verify when checking in a patient.
What is patient demographics
This is to be checked to confirm whether a patient's plan is active.
What is insurance eligibility?
A simple one of these can help put a nervous patient at ease.
What is a smile?
This helps make sure patients are safe to enter the MRI room prior to scheduling.
What is MRI clearance?
This is the unofficial fuel of Patient Access.
What is coffee and sugar?
Having this correct helps avoid billing and claim issues later.
What is insurance information?
Some exams or procedures may require this before they can be scheduled or performed.
What is prior authorization?
This skill is essential when helping frustrated or anxious patients.
What is patience?
Before scheduling, we often confirm patient identifiers and this key detail.
What is the order or exam?
This disappears the fastest during Patient Access Week celebrations.
What are snacks?
Patient Access is often this for the patient.
What is the first impression?
This helps patients understand what they may owe before services are provided.
What is an estimate?
This means listening carefully and showing understanding toward patients and families.
Scheduling errors can lead to delays, confusion, and this for patients and staff.
This quality is required when phones are ringing, patients are waiting, and the printer jams.
What is teamwork?
This must always be handled carefully to protect patient privacy.
What is patient information?
What are claim denials?
What is professional?
Coordinating appointments efficiently helps improve patient flow and is aided by this.
What is communication?
This magical office item is always missing when you need it the most.
Accurate registration helps support patient safety, smooth visits, and this financial process.
What is billing?
This process helps ensure the payer, subscriber, and plan details are correct.
Excellent customer service helps improve the overall______________.
What is patient experience?
A strong scheduler helps keep the day organized, efficient, and running this.
What is smoothly?
The real MVPs of the front end are the people being celebrated this week.
Who are the Patient Access team?