Trusted Technician
What do we call the front side of the call where we go through the home with the customer to gain valuable information?
The Walk-around
In the middle of summer the indoor unit is blowing, but the outdoor unit is not receiving low voltage power. What is the likeliest cause?
The drain safety is triggered, but instead of breaking red 24v power, it is breaking the yellow condenser wire.
What Christmas song made famous by Bing Crosby is the best-selling single of all time?
White Christmas
How does a contactor work?
Must at least cover:
High voltage
Low voltage
Start unit
Why do the house lights flicker when the unit comes on?
The initial power draw of the unit takes enough power away from the home to cause this, source of the flicker is the compressor.
During which sit down is the only time when price is discussed during your visit?
The last one after returning from the van with estimates
A furnace is tripping the high limit switch, what are two potential causes?
The blower is not moving enough air across the heat exchanger, the gas valve is providing an excess of fuel
In the movie Home Alone 2, where is the McCallister family traveling when they leave Kevin behind?
Florida
What is the definition of refrigeration?
Take heat and move it someplace less objectionable
Explain system run time per the Report Card
How many videos are you supposed to send to the customer before the first customer sit down?
A new heat pump system and install accessories were recently installed. The homeowner mentions that it doesn't work in heating and never has. The unit seems to be operating perfectly with the exception of heat, and it appears to be wired properly. What should be the first thing you look at. (note- it's not a Lennox)
Oftentimes the simplest cause is due to a thermostat that was not programmed correctly.
1974
How does the indoor coil work when the system is cooling?
Must mention:
Air passes through coil
Absorbs heat
Creates condensation by removing moisture
Why should I install a drain safety? Let's hear your best pitch!
Well done
When creating the bad videos, what is the last thing you should say before ending the recording?
I need to investigate this further
A homeowner complains that one room never seems to have much airflow, but the room next to it has too much. What is the likeliest cause?
There is either a damper closed off, a crushed supply duct, or the duct is improperly routed
What 1983 Christmas movie features a character who receives a leg lamp as a major award?
A Christmas Story
!!!!!!!Daily Double!!!!!!!
What happens to a system if a coil is dirty? Why does it matter what type of refrigerant the system has?
How come this is the first time I'm hearing this when you guys have been coming here for years?
Something along the lines of: That's a good question, and honestly I'm not sure. I can't speak for previous technicians or visits because I wasn't there. What I can say is that I'm a very thorough technician and I want to make sure you are aware of everything going on with your system.
When asking about the homeowner's goals for asking how long they want their systems, what is the appropriate response?
Let them know how long systems typically last in Arizona, that we can keep them running as long as the repair cost makes sense
You have 24v going to the contactor on one side, but it is not pulling in. High voltage is in good shape, low voltage is in good shape with no shorts. What could be causing the contactor not to engage.
A high or low pressure switch wired in series and engaged will cause a break in the 24v wiring similar to a drain safety. It often breaks the common side and disallows a complete connection, therefore the contactor never has a full loop of power to be pulled in.
What real-life department store first used Santa Claus in its Christmas advertising in the late 1800's?
Macys
Why does the scroll compressor make such a loud noise when it comes on or shuts off?
Must explain shape of compressor plates, what the noise is, and that it is not harmful.
On the board, draw and explain the refrigerant cycle, as well as the state of refrigerant, must include at least: 2 coils, a metering device, and compressor
for refrigerant: must explain at the proper location that the refrigerant is either a LTLPV, HTHPV, HTHPL,LTLPL