Core Values
Structure
Services
Growth
Marketing
100
Share your favorite core value and one example of how you demonstrate this core value.
Personal response
100
Identify the major milestones in HVS history
1980 - company started 1985 - SF opened 1990 - London change name to HVS International 1992 - Second service added, Executive Search 2003 - Intranet / SPIDER created 2006 - Board of Directors Established 2007 - Shortened name to HVS
100
Describe the following types of assets: single use, mixed-use and master plan
Single Use Asset that is valued solely on being used for one purpose Mixed-Use Specific asset that may have multiple components that impact the value Master Plan Value is impacted by the community surrounding the asset
100
Explain the importance of Consensus Building
Can seem time-consuming and impractical The process can be frustrating and slow We believe it works well The group reaches decisions even around the most difficult matters By the time a decision is recognized, the important issues have been worked out and the group supports it There is no "losing" side
100
Describe your first article
Personal response
200
What are some behavioral attributes for someone demonstrating the core value of leadership?
Has a clear vision of where the industry is going; has the ability to recognize and articulate long-term opportunities and benefits Challenges others to try new approaches Seeks to improve team and company processes Encourages others to share information and feelings by building trust Is open to new ideas and approaches Looks for better ways to accomplish work Takes initiative without waiting to be asked Takes responsibility and ownership for his/her actions Embraces change and can live with ambiguity
200
Detail the job responsibilities of the Director of Data Management, Joan Raffetto
Responsible for maintaining the integrity of our data Manages data entry team Leads Data Management Global Business Team
200
Describe each of the following: Market study, Feasibility study and Appraisal study
Market Most basic study – provides information about area, existing hotels, trends Clients tend to be lenders Feasibility Contains information from market study, plus hotel’s value Identifies if project will deliver value greater than the cost Appraisal Contains information from a market and feasibility study, plus three approaches to value and 10 year projection
200
Explain one of the outcomes for the Global Business Teams at the Global Summit
Topics are discussed which determine the goals of the GBTs
200
List the benefits of organizing conferences and seminars
Many speaking opportunities for HVS Builds relationship with industry Profitable Limits exposure to competition
300
Which core value is the following statement referring to: "Creating a framework to support and reward entrepreneurial efforts that will serve as an effective vehicle for achieving business ownership for associates and provide rewards based on success"?
Entrepreneurial
300
Provide a detailed description of Global Business Teams
Committees of 5-7 people from around the world who volunteer to improve the working conditions Committees tenure is for at least 12-24 months Participation throughout all levels of the company At least one Board of Director member Current Teams: Marketing & Communication Data Management Best & Brightest
300
Name and describe each of the major phases of a market/feasibility/appraisal study.
See PP slide
300
Describe the guidelines for attending a conference
Schedule as many meetings with clients before the conference Never sit within talking distance of another HVS employee at a table; instead, engage in conversation with other conference participants Always ask for business cards and make a copy for the data management team so the new information can be entered into the contacts database
300
Describe how we use “Credibility Marketing” to “Sell” through writing articles, publications and books
Steve Rushmore founded the company on the Credibility Marketing principle by writing “the book” on how to appraise hotels He lectured around the country and taught thousands of people his methodology People called him for assignments because they saw him demonstrate his knowledge in either his book, magazine column or lectures People do business with people they perceive as being credible Selling is much easier once people realize your credible Improves public relations No other hospitality consulting firm publishes more articles or attracts more readers Our contact database is the largest in the industry Keeps HVS constantly in the minds of most industry players Our articles provide an HVS perspective on subjects in which our potential clients have something invested The more that clients see the HVS name associated with relevant and accurate information and analysis, the more they’ll feel secure in engaging our talents
400
What are some examples of how our core values are tied into our evaluations?
Climate survey, 360 performance appraisal
400
Compare and contrast how our company structure is viewed between external and internal clients.
EXTERNAL HVS is perceived as a multifaceted, global hotel consulting organization comprised of a collection of offices and services operating as a single HVS entity. Steve Rushmore is positioned as president of HVS, and the managing directors of the various offices and services are the firm’s partners. INTERNAL: HVS is a collection of individual hotel consulting companies owned by their respective managing directors Offices are united under the HVS name, logos, and trademarks Each HVS office or specialized service is its own corporate entity operating under a license agreement with HVS Licensing, LLC for the use of the HVS name, logos, and trademarks Each company operates independently, forming its own internal policies
400
Describe the Services Cycle
See PP with Services Cycle
400
List six activities that everyone at HVS can do to raise their profile in the company and industry
Write articles Participate in the Professional Development Series Join a Global Business Team Attend the Global Summit Become a mentor Speak at conferences
400
Describe how to find our internal marketing resources
Collaboration website under Marketing Manual
500
List all (6) core values and provide an example of how HVS practices each of them.
Leadership, Openness & Communication, Knowledge & Development, Delivery, Relationships, Entrepreneurial Examples: Openness & Communication - Offices contribute to business applications (Contact database, SPIDER, Project & Opportunities Database, Collaboration Website, etc.) so everyone can benefit Continual feedback loop with end of project reviews, 360 assessments and climate surveys Offices share models and source files for reports Consensus-driven approach to decision making at the Board, GBT, and Operational Agreement levels. Knowledge & Development - Promotion in C&V is linked to progressing in certifications and/or educational examinations Flexible work schedules to encourage continued educational opportunities Offices share models and source files for reports Participation in the Professional Development program Global Business Team participation as a means to developing employees through the process of improving HVS Participation in secondment or exchange programs with other HVS offices or divisions Delivery - Commitment to improving our deliverables through the use of business applications like SPIDER, P&O, etc. We are client driven and don’t operate in territories The most comprehensive data repository in hospitality industry of financial statements, management agreements & hotel contacts. Client satisfaction surveys are sent at the conclusion of all projects Leadership - Creating conferences throughout the world Speaking at conferences, hotel schools, and industry associations Our HVS partners and business leaders are regularly featured in the world’s media – press, TV and radio comment, as well as for producing authoritative articles Global Business Team and Professional Development volunteers working to improve HVS Rod’s free CTU training in Fort Collins Relationship - Biannual Global Summit assists in building relationship with peers HVS Orientation program introduces people to others from around the world Mentoring program gives an associate a “Friend” from the first day Associates are given client interaction opportunities early in their career Offices organize after-hour social events and annual outings Alumni website keeps associates connected with the firm after they leave Entrepreneurial - Candidates on Partnership Track have an opportunity to open an office or start a new service Clients decide which partner they prefer to work with Managing Directors are not micro-managed Business entities are structured with voting equality between the Managing Director and the Rushmore family Promotion in C&V is linked to progressing in certifications Associates receive equity when they start a new office or service People have the option to operate flexible working hours and/or to work from home
500
List the current board of directors
Manav Thadani, Kirby Payne, David Ling, Suzanne Mellen, Steve Rushmore, Stephen Rushmore Jr, Russell Kett, Keith Kefgen, Rod Clough
500
List all of the HVS Services
Consulting & Valuation Investment Banking Asset Management & Advisory Hotel Management Hotel Parking Consulting Executive Search Food & Beverage Services Gaming Services Property Tax Services Convention, Sports & Entertainment Facilities Consulting Interior Design Sales & Marketing Services Shared Ownership Services Golf Services Eco Services Risk Management
500
Detail (5) discussion points during the Managing Director annual update
To cover all of the following: Memorable successes Pain Points Five to ten significant goals for upcoming year Opportunities Foreseeable challenges for the next year How can the Board of Directors and/or Steve/Stephen assist in making your operation more productive Other timely topics like financial crisis, succession planning, etc. Benchmarks
500
How many people receive the Global Hospitality Report email?
At least 110,000
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