Hotel Teams
This department is the first point of contact for guests. They handle check-ins and check-outs.
Front Desk
This term is used when a hotel has no available rooms for the night.
Fully Booked / Sold Out
Seattle
This team keeps the rooms clean and ready for guests, often referred to as the heart of the hotel.
Housekeeping
Term for reservations where the guest does not show up or contact the hotel to cancel or change.
No-Show
The number of colleagues we employ.
~250
This department works behind the scenes to ensure the building is safe, functional, and comfortable for guests.
Engineering
The meaning of the acronym "F&B"
Food & Beverage
Our meeting rooms are named after...
Cities & landmarks in the area
These departments ensure events like weddings, meetings, and conferences run smoothly.
Banquets & Events Departments
Complimentary item or service provided by the hotel for guests or groups.
Amenity
The year our hotel opened.
2017
This team is responsible for maintaining cleanliness and organization in the kitchen, ensuring all dishes, utensils, and equipment are spotless and ready for use.
Stewarding
Anything that costs extra than the hotel room rate.
Incidental Charges
The reason our hotel has 12 floors.
Represents the Seahawks 12th Man