WORLD OF HYATT
RN CONCIERGE PART 1
RN CONCIERGE PART 2
PRE ARRIVAL DASHBOARD
SERVICE RECOVERY
100

Name the shift that will be preparing the elite bags for the following day. 

PM

100

A cocktail lounge that gives speakeasy vibes.

Arabella

100

The closest grocery store to our hotel. 

What is Jewel Osco 

100

This color represents the a room that has always given us 9 and 10 surveys. 

What is Green

100

A business guest that experienced issues and his company is paying for his room would prefer what type of compensation. 

World of Hyatt Points. 
200
This is the amount of $ we pay for 1000 points.

$10

200

The closet deep dish restaurant 2,5 blocks away.

Lous

200

The name of the first casino that opened in Chicago. 

What is Bally's casino. 
200

This tier of loyalty will be individually assigned during the AM shift. 

What is Globalist & Explorist 

200

A family experienced issues and is a World of Hyatt guest would prefer what type of compensation. 

What is reimbursement of room/tax or incidentals. 

300

This tier scores us the lowest out of any tier. 

Explorist. 

300

This restaurant is close by Moxy, it is a Peruvian style with a rooftop. 

Tanta 

300

The most famous street in Chicago for shopping. 

Mag Mile

300

Name the shift that will be reviewing GEM notes and sending the GEM note overview. 

PM

300

List three common issues at our hotel that deal with engineering.

Elevators, noise, hvac
400

The tier that mimics a Globalist?

Guest of honor

400

Name the largest sports bar near the hotel. 

Barstool Sports Bar

400

The closest drug store. 

Walgreens or CVS

400

The occupancy has to be this percentage to not batch members

98%

400

The "S" in GUEST stands for what 

Sincere

500

This is the percentage of World of Hyatt guests that fill out surveys at our hotel.

85% 

500

This is a steakhouse that is located in an actual house.

Chicago Chophouse

500

The closest car rental location.

Enterprise Rent-A-Car, in the loop

500

The amount of days that a guest is in quarantine after completing a survey. 

What is 7 days. 

500

What is the most important letter of the LEARN model?

All of them, gotcha!
M
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u