Hotel Lingo
This term is used when a hotel has no available rooms for the night.
Fully Booked/Sold Out
This department is the first point of contact for guests. They handle check-ins and check-outs.
Front Desk
The city that can be seen across the lake from our hotel.
Seattle
[image 1]
Lobby
A guest who is allowed to vacate the room at a later time than the standard.
Late Checkout
This team keeps the rooms clean and ready for guests, often referred to as the heart of the hotel.
Housekeeping
The number of colleagues we employ.
~250
[image 2]
Pool
Term for reservations where the guest does not show up or contact the hotel to cancel or change.
No-Show
This department works behind the scenes to ensure the building is safe, functional, and comfortable for guests.
Engineering
Our meeting rooms are named after...
cities and landmarks in the area
[image 3]
Fitness Center
The meaning of the acronym "F&B"
Food & Beverage
These departments ensure events like weddings, meetings and conferences run smoothly.
Banquets & Events Department
The year our hotel opened.
2017
[image 4]
Anything that costs extra than the hotel room rate.
Incidental Charges
This team is responsible for maintaining cleanliness, organization in the kitchen, ensuring all dishes, utensils and equipment are spotless and ready for use.
Stewarding
The reason our hotel has 12 floors.
Represents the Seahawks 12th Man
[image 5]
Grand Staircase