Food & Beverage
What time is breakfast served
Daily 6am-10am
What are the three brand pillars?
Fresh Design, Empowered Experience, Friendly Service
How often are housekeeping services provided for stayovers?
Every other day with a linen change on the 5th day
How many points per eligible dollar will members receive?
5 points per eligible dollar
What year did the Hyatt Select brand launch?
2025
Name at least 3 items served for breakfast
Egg Bites, Yogurt, Cottage Cheese, Cheese, Hard Boiled Eggs, Plain Bagel, Everything Bagel, Wheat bread, English Muffin, Make your own Waffle, whole fruit, Apple & Orange Juice, Coffee and Tea
What are the core values of the brand?
Efficient, Modern, Friendly
True or False: Guest can stream their favorite TV Shows and movies to the TV in the guestroom?
True
Name all of the membership levels for the World of Hyatt program.
Member, Discoverist, Explorist, Globalist, Lifetime Globalist, Courtesy Card, Guest of Honor
How many brand portfolios make up the Hyatt portfolio?
5 - Luxury, Lifestyle, Inclusive, Classics, Essentials
If a guest wants a specialty coffee, what can you do?
Direct them to the Market where they can purchase and brew their own specialty coffee.
What is the brand mission?
To introduce a fresh take on the essentials that delivers exceptional value
Name 3 items guest can borrow as part of the Necessities program.
Box Fan, Iron & Iron Board, Crib w/bedding, Curling Iron, Flat Iron, Luggage Rack, Umbrella, White Noise Machine
What is the award members can earn for trying 5 different brands within the Hyatt portfolio?
Brand Explorer Award
What are the 7 Brands included in the Essentials portfolio?
Unscripted by Hyatt, Caption by Hyatt, Hyatt Place, Hyatt House, Hyatt Select, Hyatt Studios, UrCove
What are the alcoholic beverages that can be purchased from the Market?
Beer & Wine
What are the three target guests?
The Family Gatherers, The Busyness Travelers, The Pit-Stoppers
What three key measurements impact scorecard?
Cleanliness, Working Order, Customer Service
When enrolling a non-member into the World of Hyatt program, what will the colleague receive?
1 point towards the Associate Rewards program
Who is the CEO of Hyatt Corporation?
Mark Hoplamazian
What are the beverages offered for free all day in the lobby?
Free coffee & tea
What are the key guest experience elements?
Elite Member Welcome Snack, Free Hot Breakfast, 24/7 Free Coffee & Tea, 24/7 Market, Express Housekeeping
What core metric is the most powerful?
Cleanliness
Name 3 in hotel benefits that Elite members will receive:
Welcome Snack (Truly Good Foods), bottle of water daily, late check-out upon request (2pm or 4pm), priority access to rooms when checking in early (Globalist and above)
What is our Purpose?
We care for people so they can be their best