Customer Service
A positive customer experience often begins with this skill: paying attention and showing you care.
What is listening?
This includes how you dress, speak and act appropriately at work.
What is professionalism?
This is the exchange of information through speaking, listening, writing, and body language.
What is communication?
This means working cooperatively with others toward a shared goal.
What is teamwork?
This strategy helps you avoid mistakes by paying close attention to every part of the question.
What is reading caerfully?
When a guest has a problem, you should stay calm and work towards this.
What is a solution?
Showing up on time and following through on responsibilities means you are this.
What is reliable/reliability?
Looking at the speaker, nodding and asking clarifying questions are signs of this.
What is active listening?
Good teams do this when someone else is speaking.
What is listen?
This test-taking strategy helps when you can rule out choices that do not fit.
What is eliminating wrong answers?
This term describes fixing a service problem after something has gone wrong.
What is service recovery?
Employers value this because it reflects your mindset and willingness to work well with others
What is attitude?
This part of communication can affect how your message is received even if you words are polite.
What is tone?
What is collaboration?
This mindset helps you stay calm and focused during the exam.
This workplace quality means treating each customer with courtesy and fairness.
What is respect?
A strong first impression during an interview shows this quality.
What is confidence?
This nonverbal skill can show confidence and attention in interviews and customer service.
What is eye contact?
When each team member knows their job and contributes, the team has this.
What is role clarity?
This is a good thing to do if you are unsure of an answer and still have time.
What is go back and review it?
This is the overall help and support you provide to customers or guests.
What is service?
This is an example of a workplace habit that helps others trust you.
What is dependability?
This should be clear, respectful, and calm when speaking with customers or coworkers.
What is your response/choice of words?
What is trust?