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100
We are committed to serve every person with hospitality and kindness.
What is Attitude?
100
We are committed to anticipate and to respond graciously to the needs of those we serve.
What is Responsiveness?
100
We are committed to a spirit of accountability and are responsible for every encounter.
What is Engagement?
100
We are committed to communicate effectively and compassionately in every interaction.
What is Communication?
100
The Values that Guide Avera.
What is Compassion, Hospitality and Stewardship?
200
Unofficial name for treating others as you would like to be treated.
What is the "Golden Rule"?
200
Bob Sutton
Who is the Avera St. Mary's CEO/Regional President?
200
Dr. Mike Holland, MD
Who is the Chief Medical Officer for Avera St. Mary's?
200
Blameless Apology
What is a step of Service Recovery?
200
Daily Line Up
What is the quick, stand-up meeting for all Avera employees?
300
Phone call from Healthstream with a Federal Survey for our patients.
What is HCAHPS?
300
660
What is the approximate number of employees in the Avera St. Mary's Region?
300
John Porter's home town
What is Pierre, SD?
300
Hourly Rounding on Inpatients
What is a best practice that is being implemented across the Avera system for inpatients?
300
Listen attentively and do not interrupt; use AIDET; follow 10/5 rule
What are behaviors of being an effective communicator?
400
Manage up yourself and others; treat everyone with dignity and respect; take pride in personal and facility appearance
What are behaviors that demonstrates our positive attitude?
400
"We have always done it this way"
What is an example of not living out our Avera CARE Standards?
400
Be responsible for each encounter
What is Engagement?
400
Acknowledge, Apologize and Respond
What is the proper response to a service disappointment?
400
Anticipate the needs of others and initiate action; own service recovery; demonstrate honesty and sincerity in all encounters
What are examples/behaviors of responsiveness?
500
The newest physician added to AMG-Pierre in September 2014.
Who is Dr. Barnes?
500
These two countries are where the Presentation and Benedictine Sisters originated from.
What is Ireland and Switzerland?
500
August 31, 1899
What is the birthday of St.Mary's Hospital?
500
AIDET
What is Acknowledge, Introduce, Duration, Explanation, Thank You?
500
This is the date that Avera was officially started.
What is September 1, 2000?
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