Random
How many studio employees do we have who's name starts with "M"?
4!
1. Mckenna
2. Monika
3. Mikayla
4. Kenzie
What is the price of a Silver membership?
$99.00/month
Explain the process for cleaning the pool room mats
Scrub with foaming bleach + bristled brush
What are the 4 elements in Zoe's class, 4 elements?
Earth, air, water, fire
What are the non-negotiable for greeter?
1. Hold the door for the client
2. Greet them by name
TRUE OR FALSE: the temperature of the cold plunge changes day-to-day, it is usually around 50 degrees.
What is the cost to freeze your membership for 1 month? (The reason for the freeze is not medical).
$20.00
What is the ideal chemical ratings for chlorine & pH?
5.0 / 7.2-7.5
How many cold plunges are in the Inner Warrior Session?
4
What are the non-negotiables for guide?
1. Tips, tricks & template
2. Supporting thru the plunge
How many clients are in the 250 club?
4- Julie, Pete, Hunter, Victor
What is the price of a relaxation passport for someone who is a resident of Myrtle Beach?
$69
When should we be using the wet vac?
At EVERY clean, UNLESS timing or customer experience is a factor. (I.e, customers are around and can hear vacuum, class ran over so the close is really behind)
What are the 3 different varieties of yoga sessions?
Flow w/Stevie, Chakra Flow w/Heather, Sunday Morning Flow w/Jo
What are the non-negotiables for support?
1. Keep the sauna between 190-210 degrees
2. Keep the floor dry
What is the name of the class that Monika was working on last summer that never debuted?
BIG BLUE!!!!!
How much does it cost (in total/year) to have the Platinum365 membership?
$2190/year
If we are out of a cleaning chemical or an item McKenna has to order, where would you write that?
"Inventory List" sheet hanging in the office
How many different types of sessions do we have?
18
What the non-negotiables for sales person?
1. Be in the lobby after class
2. Present the pricing sheet
What is the song that plays when you press the non-official panic button?
BELLA CHOWWWW
Explain the 30 day cancellation policy
You must let us know 30 days in advance of your final bill, you are charged one more time, then you are free and clear of the membership.
Where do we put dirty mop heads after they are used?
In the purple mesh bag hanging on the back of the laundry room door
Which session involves filling out a card that is tracked for weekly progress?
Reflections
What is the 9th non-negotiable for ALL team members?
If there are more than 4 first-timers, ALL HANDS ON DECK SALES!