The Way we do Business
Making sure tire center is prepped and ready for any walk in tire center appointments that are not previously scheduled.
What is one of the many ways we take care of members?
This leadership style involves doing the job alongside your team to set the standard.
What is leading by example?
Your location has run out of pennies. Cashiers now will round up to the nearest 5 cents whenever change is needed. The location manager tells this to their AGM who then tells the Front end manager who tells their supervisor who tells their employees.
What is Top down Communication?
This is the act of setting clear expectations for employees from the start.
What is goal setting?
The supervisor leading my team is ensuring excellent customer service keep operations running smoothly and force company policies and safety, handle problems effectively while supporting both employees and members
What are the expectations of our role as a supervisor ?
Setting a standard and maintaining it for members and employees alike.
What is consistency?
This is the supervisor’s responsibility to keep employees motivated and productive.
What is team engagement?
Instead of the pennies message moving down the chain of command in a linear fashion; The front end supervisor communicates the message to another supervisor who tells a cashier who passes the message along to another cashier.
What is Collaborative Communication?
This type of feedback is given regularly, not just during reviews.
What is ongoing feedback?
Effective teamwork as a supervisor means communicating clearly leading by example building trial, supporting your team resolving conflict quickly and keeping employees motivated.
What is an example of effective teamwork?
A true example of Costco mission statement at work. Taking an original product and continuously improving it while maintaining the lowest possible price.
What is the salmon story?
Addressing performance issues promptly and respectfully falls under this role.
What is coaching?
Your region is running a week long executive upgrade focus. One front end supervisor is running the board, they've ensured that all cashiers are aware of the focus and are clear on the details of an executive membership. The supe has communicated the focus with membership and the appropriate amount of employees are walking the lines with RF guns.
What is an aligned front end?
When a supervisor watches employees in real time to ensure standards are met.
What is floor presence or active supervision?
Quickly, tell employees, their roles and make it clear. Stay calm under pressure keeping a positive attitude so the team does not panic solving problems quickly by opening more registers and redirecting members to shorter lines encouraging the team saying little things like GREAT JOB keep going we got this with a big happy smile on our face can actually help.
It’s a busy day at Costco, and the front end is getting overwhelmed. Lines are long employees are stressed, and members are starting to frustrate, what should we do?
This value ensures honesty and strong moral principles in decision-making.
What is integrity?
This means assigning tasks based on employee strengths and business needs.
What is delegation?
Bold, Expressive, Sympathetic, Technical communication styles.
What is the best communication style?
This performance tool identifies gaps and provides steps for improvement.
What is a performance improvement plan (PIP)?
Clearly sharing information so everyone understands their role during a busy shift.Reassigning tasks to balance the workload
What is effective communication?
Costco’s success is built on consistently delivering this to members.
What is excellent member service?
A supervisor must balance results with this to maintain a positive work environment.
What is employee morale?
TO: MERCH MANAGER
CC: AGM, GM, VP, SVP
So I was moving the MEC we talked about yesterday and Abigail STOPPED ME AND SAID I HAD IT WRONG? I tried to explain but she is sure shes right and Im wrong. Which is it? Abigail’s attitude is getting out of hand, also. Lemme know,
Margo
What is poor email etiquette? Margo should be concise and clear in her email. She should avoid unnecessary capitalization and keep a more formal tone throughout the message.
This approach focuses on reinforcing positive behaviors to drive performance.
What is recognition and positive reinforcement?
Trusting your team to complete their tasks while offering support when needed.Jumping in and assisting not just standing back
What is building trust within the team?