Chapter 11
________________________ is when emotions spread within the work group
What is Emotional contagion?
Occupational Health Psychology is primarily concerned with which aspects of employees?
What are Health & Safety?
The first stage of the General Adaptation Syndrome is ___________.
What is the alarm stage?
The term for a collection of individuals whose interactions impact each other
What is a group?
Name one way to avoid groupthink.
What are:
Discuss the symptoms of groupthink and how to avoid them
Assign a rotating "devil's advocate" within the group to challenge the group's decisions
Invite experts not part of the core decision-making group to react to ideas.
Encourage a culture of difference where different ideas are valued.
Debate the ethical implications of the decisions and potential solutions being considered.
The three components of a job attitude are _________, __________, and ____________
What are: cognitive, affective, and behavioral?
The general term for anything that induces strain is a _________?
What is a stressor?
The third stage of the General Adaptation Syndrome is ______________.
What is the exhaustion stage?
A natural and spontaneous grouping of people is referred to as a
What is an informal group?
The most tumultuous stage of group formation is referred to as _____.
What is storming?
____________ is the degree to which the employee identifies with and feels involved in the organization
What is Organizational Commitment?
The second stage of the General Adaptation Syndrome is ______________.
What is the Resistance Stage?
Not getting enough ________ can affect job performance.
What is sleep?
Groups may be either _______ or ________
Desire for group harmony that results in the avoidance of critical debate during decision making
What is groupthink?
______________ is a tendency to experience negative emotions such as anger, sadness, and guilt
What is negative affectivity?
__________ is long-term exhaustion and diminished interest in work
What is burnout?
A lack of clarity regarding one’s work roles is referred to as _____.
What is role ambiguity?
The understood rules about how group members should behave are referred to as _____.
What are norms?
Perceptions of the negative or positive consequences of taking interpersonal risks in the workplace
What is psychological safety?
_____________ refers to the pleasurable (or unpleasurable) feeling resulting from one's evaluation a job or job experience
What is Job Satisfaction?
_____ is the shared perceptions employees have about the priority of safety in their organization
What is safety climate?
_____________ is one option to assist with work-family conflict, according to Occupational Health Psychologists.
What is mindfulness?
The stages of group development, according to Tuckman
What is: Forming, Storming, Norming, Performing, Adjourning?
Degree to which the group wishes to stay together in the future
What is group cohesion?