Communication center that is part of an automatic emergency number network where calls are automatically routed to the appropriate center based on the caller's location
What is PSAP?
100
Technology that allows communication personnel to operate their phone systems through their computers
What is CTI? computer telephony integration
100
electronic communication device that allows hearing or speech impaired individuals to type/text their communications over a standard telephone line and receive typed responses
What is TDD? Telecommunications device for the deaf
100
Communication device that allows speech or hearing impaired person to use the telephone
What is TTY? teletypewriter
100
communication technology that allows callers to make telephone calls through a high-speed internet connection.
What is VOIP Voice over internet protocol
200
technology used to store information for later retreival
What is database?
200
database technology that displays the phone number used by the caller to access the communication center
What is ANI automatic number identification
200
database technology that allows communication centers to identify the location of the caller based on the caller's phone number
What is ALI automatic location information
200
organization that promotes the technological advancement, availability, and implementation of the emergency number system in the US
What is NENA national emergency number association
200
technology that uses computers to facilitate call taking and dispatch operations
What is CAD, computer aided dispatch
300
works in combination with a CAD system to help emergency dispatchers conduct caller interrogation, determine the appropriate response, provide necessary instruction to callers and record paths and decisions made
What is protocol software
300
technology using satellites to located objects on the Earth's surface.
What is GPS, glocal positioning system
300
technology that uses global positioning system technology to identify a vehicle's location
What is automatic vehicle location AVL
300
system designed to deliver an important message to a specified group of people in a short amount of time, usually one way messages via email, text, reverse 911 call mechanisms
What is MNS mass notification system
300
system used to activate, update, or notify the public about emergencies (usually consists of tones followed by voice radio communication)
What is EAS (centralized) emergency alerting system
400
simplest form of emergency notification service, which includes routing of a call to a single answering point without data such as call back number or caller location, also called wireless phase 0.
What is Basic 911
400
telephone system that includes network switching, database and PSAP premise elements capable of providing automatic location identification data, selective routing, selective transfer, fixed transfer, and call back number
What is Enhanced 911
400
technology that uses Wi-Fi signals to identify location based on previously collected data about the location of the wireless access points.
What is WPS wi-fi positioning systems
400
telephone network's ability to analyze where a call originated and route it to the PSAP that is responsible for answering calls from that location
What is selective call routing
400
backup built into the telephone system that initiates if call routing information is not available (or corrupted). Orphaned calls are then sent to the PSAP that has been designated as a default for that call area
What is default call routing
500
network-centric system that uses audio pattern matching to compare wireless measurements against a geo-referenced database to locate all calls across any air interface in any environment, especially in dense urban and indoor environment
What is RFPM radio frequency pattern matching
500
technologies that will allow emergency dispatchers to receive text, data, images, and video in addition to traditional telelphone voice information
What is NG911 next generation 911
500
quality assurance specialists listen to audio recordings of randomly selected calls and compare each calltaker's performance with specific protocol and customer service performance standards
What is case review
500
Makes response assignment recommendations based on such factors as the closest vehicle.
What is assignment software
500
TWO ANSWERS:
database of information about a community's geography AND
systems can provide detailed overhead images of buildings, neighborhoods, or specific locations.