Chapter 7
An alert first-party caller reports that he doesn’t feel well. He explains that he feels nauseated and has some chest pain. What is the most appropriate medical call classification for this case?
Chest Pain/Chest Discomfort (Non-traumatic)
Under the Incident Command System (ICS), the area assigned for the location and deployment of resources to minimize congestion at the scene is referred to as the:
what is staging area
A radio tuner is used to “tune into” a specific bandwidth signal. Each tuning point is commonly called:
what is A channel
In regard to legal negligence, causation is proven when:
A direct link between the breach of duty and the identified injury or damage has been established
The nonspecific response of the body to any demand for change is:
what is stress
Which of the following lists contains the four priority symptoms?
Abnormal breathing, chest pain discomfort (any), decreased level of consciousness, serious hemorrhage
During a disaster, the Incident Command System (ICS) provides an important framework for:
Maintaining command, managing resources, and coordinating efforts
When possible, emergency telecommunicators should always ask the caller for permission before providing Pre-Arrival Instructions.
what is false
An effective quality improvement program includes random case review, private individual feedback, open shift/agency feedback, and
Continuing dispatch education (CDE)
Which of the following lists contains the Four Hallmarks of Distress?
Persistent feelings of fatigue, loss of motivation for the job, negativity, persistent cynicism
What does the term “mechanism of injury” (MOI) refer to?
The exchange of forces that results in an injury to the patient
The International Academies of Emergency (IAED) recognizes the emergency telecommunicator (ETC) as the first Incident Commander (IC) under the Incident Command System (ICS)
what is true
Within the electromagnetic spectrum, radio waves are the highest energy wave-type.
what is False
The best definition of “wake-effect collision” from the following is:
A traffic accident caused by the passage of an emergency vehicle that does not directly involve (hit) the emergency vehicle
Which of the following best describes the difference between eustress and distress?
Eustress is positive and motivating. Distress is negative and disabling
Post-Dispatch Instructions (PDIs) are:
Basic-level instructions given to the caller immediately after initiating dispatch
Interagency communication (interoperability) tends to be inefficient and ineffective:
Without standardized cross-agency rules and procedures for radio use
Which of the following lists contains the four elements necessary to prove negligence in a court of law?
duty, breach of duty, injury or damage, and causation
Quality improvement programs use quality assurance findings to:
Develop strategies and training to help employees improve
Which of the following terms is best described as a disorder that occurs when a person’s normal response to a traumatic event does not fade over the course of a few days or weeks?
what is Post-traumatic stress disorder (PTSD)
Which of the following would be an example of a trauma incident?
A report of a burned patient
In the context of law enforcement/police emergency radio telecommunications, BOLO stands for:
what is Be on the lookout
The legal concept of detrimental reliance applies when:
One party relies on the promised efforts of another party for help or assistance and, as a result, misses the opportunity to act in a manner that would have improved the situation
Quality assurance specialists listen to audio recordings of randomly selected calls in order to:
Compare ETC performance with specific protocol and customer service performance standards
Burnout is best described as:
A type of exhaustion (or inability to function normally) resulting from a buildup of long-term stress