IAM
What does IAM stand for?
Identity Access Manager
In which tab do we search for clients?
Sessions Tab
What is the photo for Chats/ Info Email / IAM / OAAM landing page?
Cow
How do you assign yourself an email?
Right click the rectangle adjacent to the email you wish to work on, under the categories tab
How does the client portal and connect link accounts for client within Alberta?
Email address
What does OAAM stand for?
Oracle Adaptive Access Manager
How many items are listed for Lending in the client document request page?
3
If an accountant firm sends an email, what is the first thing you should check in Connect?
Third Party Authorization
What is the minimum amount of characters for password
8 characters
How many different login in status's are there?
6
What category is highlighted in the color red in the info email page?
AgriInvest Documents
What should you never do with a suspicious email?
Never click a link in an email unless you are 100% is it a valid email and the link can be trusted. If you are unsure, reach out to your team lead for guidance.
How does the client portal link accounts for clients outside of Alberta?
AFSC ID Number
When resetting challenge questions, what status do you confirm the account is in?
locked
What is the difference between a live chat and a web chat?
How can you tell an email is a fax request?
All faxes sent to our main toll-free fax number will be rerouted to the info box and show up as Sharp Printer - Forwarded Image
If a client has locked their account, how many minutes until it resets automatically?
15 minutes
How many incorrect password attempts until an account is locked?
5 attempts
How many Client Care Centre Tasks are listed?
One
After completing an email and sending a response, what is the last step?
You will then have to move any sent emails and ERMA forwards from your personal sent folder, to the sent folder in the info email. Best practice is you drag and drop. This will ensure that emails are available if you are not in office.