Countries that are able to exploit the tertiary sector as the key contributors to national output and employment are
What is developed countries
100
The formal process of evaluating the contribution and performance of employees, through fx. interviews with the line manager
Appraisal
100
A diagrammatic representation of a firms formal organizational structure
Organizational chart
100
The transfer of information from one party, to another
Communication
100
managers that adopt a authoritarian style, by telling others what to do.
Autocratic leadership
200
Take place when governments create partnerships with the private sector in the provision of certain services.
What is public- private enterprises or public private partnerships (PPP)
200
Recruiting staff from outside the organization
External recruitment
200
refers to the number of subordinates that are controlled by a manager (the number of people that are directly accountable to the manager)
Span of control
200
refers to barriers to effective communication, fx jargon, language
Noise
200
Managers who takes into account the views of employees
Democratic leadership
300
Changes in societal norms and pressure group actions
What are two recent changes in society's expectations of business behavior.
300
the number of employees that leave the organization, expressed as a percentage
Labour turnover
300
People at work, who have formed their own associations based on fx. friendships or hobbies
Informal groups
300
refers to the informal communication that tkes place in organizations
Grapevine
300
managers treat their employees as if they were family members
Paternalistic
400
The way that any business can gain a competitive advangage. Three general or broad strategies that firms can use to sustain a competivitve advantage-
Cost leadership, differentiation, and focus
What is Porter's generic strategies
400
Labour turnover
Absenteeism
labour productivity
waste levels
Personal effectiveness
400
Removing one or more levels in the hierarchy to flatten out the org. structure
Delayering
400
Refers to a diagram representing the communication structure within an organization (fx. Wheel, Y-chain etc)
What are factors affecting change.
Make sure to look at unit 1.8 - Force Field Analysis, Iceberg model Change Phases model, Kanter's, Storey's change models
500
Organizations are increasingly made up of core staff, who are supported by in-sourced part time workers
Hardy´s Shamrock organization
500
Refers to the flexible organization of employees, from different departments within an organization, that temporarily work together on a specific project
Matrix structure
500
-detailed questions can be asked
-quick feedback
-only little cost