CIE/Status Checks/Forms
When does a candidate need to register and where do you direct them to do this?
When they cannot be located in Orbit. Register.lhh.com
On Hold-Not Yet Eligible
What are the 2 main reasons you will see this status? What would your next steps be?
Need to Sign Severance-Submit EED Form. If the candidate states they've signed their severance collect the date that they signed and include it in the EED form.
Must meet LDW-Let them know that they can activate their program anytime once they hit their LDW. No EED form needed.
What details are important to include in your OR notes for a candidate who is Not Ready?
1.Explain why the candidate may not be ready
2.When should the next OR date be set
3.Did you confirm candidate info and phone number.
What programs include dedicated coaching?
Search Launch, Professional, Virtual Professional, Executive, Executive Premium
I think I can get a new role on my own, but what is the benefit of working with LHH?
Candidates that work with LHH get hired 63% faster on average - with benefits like exclusive job boards, support from world class coaches/consultants, and many resources to support you in your search.
(Looking for the stat as the answer)
Where do you locate the Engagement Support Corp Line and CIE Contacts Spreadsheet?
The Engagement Support Corp Line and CIE Contacts Spreadsheet is located in the "Engagement Inbound Lines" Teams Channel.
Declined-A candidate calls in after declining and wants to start their program. There is no EED on file and it is outside of our OR cycle. What are your next steps?
We need to submit an EED form with the candidates information and requesting for an EED to be added to the referral to see if they are still eligible.
What information do you have to confirm with an ACC candidate before proceeding to normal call flow?
That you're speaking with the correct person, spelling of first and last name, company name, and if they were impacted by recent changes within the company.
What is the difference between the next steps between a program that has coaching vs. COC?
A coaching program, they will expect to hear from their coach via email within their first week. COC they will contact the team.
I want to apply for a job I saw today, can I meet with my coach and have my resume updated today?
VMOCK - the benefits of immediate feedback, reassure them it does not replace the human element and they will have a branding meeting in the very near future.
When do you complete a status check?
When someone has already registered and they are calling in to check on the status of their registration and after pulling them up you see that they are still pending and have not been assigned a program yet.
And it's been 7 business days since the candidate registered.
If the status is "Pending Anonymous Registration" explain your next steps
Pull them up in Orbit, check to see how long it has been since they registered. If it is over 7 business days, submit a status check request, gather all necessary information, and set proper expectations. If a Status Check was already submitted 7+ business days prior, submit a subsequent Status Check and email Shannon/Jose. Set proper expectations.
What is the Halt Tracker & where do you locate it?
In Teams under Breaking News
IB Playbook
Which 2 programs do NOT include Alumni Benefits?
Job Search Essentials Core and Job Search Essentials Plus do NOT include access to Alumni benefits.
If a candidate is rehired internally what are the next steps?
Candidate is no longer eligible for program. Take detailed OR notes and remove the NCD so the OB engager can close accordingly.
I am a candidate that wants to extend my full 3 month program, willing to pay for it, would like to know how much it will be. What form will you submit?
Pardot form
Gateway Restricted - Waiver Not Signed, can you start them? What is important information to confirm, and what are next steps?
Yes. Confirm that they have signed their severance & when for your notes. Place the information in the Inbound Engagement Lines Channel tagging Letty and Kimberly asking them to assign the candidate to you. Let candidate know they will receive their confirmation email shortly, and once in NGEN schedule them.
What do you need to do to ensure you do not have a "Passive Activation"?
Follow the quality roadmap, ensure you're confirming activation with them a minimum of 3x. Not using verbiage like "Let's get you started"
What email does a candidate with a JSE Plus program receive if only wanting information?
Welcome - No Coaching
Candidate has landed a new position, and does not believe they need our services. What are 3 benefits of why they should start their program with us?
All acceptable answers:
1. 30,60, 90 day plan
2. Updating Resume with current role
3. LinkedIn Optimization
4. Alumni Services
Before submitting an EED form, what important information do you look for before determining if submitting is necessary?
If the candidate has to finish their LDW prior to starting program, it is important to determine if they have yet done so, if not, set expectations and build excitement that they will be eligible as of that day.
Pending - Program Assigned. Can you activate them? What are the next steps?
Yes. You can activate them, follow the normal call flow. Let the candidate know they will be receiving their email shortly. Send a message in the Inbound Engagement Lines Channel tagging Maria, Amanda, Letty. Once they're complete it will reflect in NGEN and you can schedule them.
What are 3 important things to remember about an Amazon referral?
All acceptable answers:
1. Treat all with white-gloves
2. Detailed OR notes for OB Engager when Not Ready
3. If contact date is in future they will be in Pending with Program attached, will not locate in NGEN
What type of coaching does the Quick Start program get?
It will depend on the program details.
I do not want to start my program yet, but will be ready end of next week. What do you do next? What is the process to schedule?
First leverage a pause option, then resort to future starting - Future Start is normal call flow, although, you're going to A. Confirm the correct date of activation 3x B. Send Future Start Email C. Remind them not to click the link prior to the date agreed upon