Labor turnover
Dismissal
Worker does something wrong (lies, cheats, steals from work) and is removed.
Appraisal
What is the formal procedure of assessing the performance of employees in doing their work? This is compared to the roles and responsibilities of the employee.
Taylor's Scientific Theory of motivation
Which theory describes: People are motivated by money. The more they work, the more they are paid.
Autocratic Leadership
What leadership style has Authority coming from one person
De-layering
What is the removal of levels in a tall organizational structure, turning it into a flat organizational structure?
Labor turnover
What is the percentage of people leaving a workforce divided by total number of workers?
Two reasons for conducting appraisals
What are to provide feedback to employees and to help decide pay raises and promotions.
Herzberg's motivators
What are higher order intrinsic needs that can make people passionate about their job & want to excel in how they do their job?
Laissez-faire leadership
What leadership style describe a leader who delegates authority to subordinates; they have the freedom to carry out tasks in their own way, with minimal supervision.
Span of control
What term describes the number of employees directly under a manager?
Redundancy
People let go because business needs to cut costs or business has new technology and no longer needs them
Formative Appraisals
What are appraisals that are done to help an employee improve, usually results are not put in their permanent record?
Process on how motivation occurs.
What are John Adams's Equity Theory and Victor Vroom's Expectancy Theory
Two major Characteristics of Paternalistic Leadership
What leadership style has a parent/child relationship between leaders and employees, where the leader consults, but decision making is still centralized?
Matrix structure
What organizational structure assigns several roles to each employees, giving them the flexibility to do several things, making them answerable to several managers?
From a workforce of 500 in July and 465 in August, 36 leave.
What does this equation describe: 100 xx 36 / ((500+465)/2) = 7.46% ?
Summative Appraisals
What are performance reviews that go into an employees permanent recor? They are meant to measure if the employee is doing their work properly. This is meant to hold employees accountable (responsible) for their performance.
M = E x I x V
What is Victor Vroom's Expectancy Theory Equation that recognizes three factors that greatly influences motivation: Expectancy, Instrumentality, and Valence
Situational Leadership: the leadership style suitable for starting a business.
At what point in a business's lifetime would democratic style leadership encourage all employees to contribute to the business plan?
Three Characteristics of a flat organization
What organization has these characteristics: Wide span of control, few hierarchical levels, managers delegating authority to employees, motivated well-educated workers?
Tzu Chi's Tokyo Riverside Clinic had 108 workers in January in 2024 and 102 in December. During the year 10 people left and 2 had a maternity leave.
What is the labor turnover of Tzu Chi's Clinic? (The two on maternity leave do not count, only leave not dismissal)
100 xx 10 ((108+102)/2) = 9.52%
360 degree feedback
What are performance reviews from all the people around an employee, including people at their level, people who supervise them, and people the employee supervises?
McClelland's Acquired Needs Theory vs Deci & Ryan's Self-determination Theory
What are extrinsic needs (achievement, power and affiliation) that motivate versus intrinsic motivating factors (autonomy, competence, relatedness).
Difference between Leaders and Managers
What term describes Leaders who usually set the vision, mission, and strategic objectives and Managers who will organize and command employees to accomplish the Leader's objectives?
Project based organization
What is a flexible organizational structure based on the needs of a particular project. Managers and workers organize for short-term projects then afterwards break up and join other projects as needed.