Messaging
This is the email address to use when submitting a support ticket.
What is ticket@icanotes.com?
In Plus This new permission allows you to view data showing provider productivity across time.
What is access to the Productivity Report?
This new insurance category can now be added in addition to primary and secondary.
What is tertiary insurance?
When an insurance policy ends, this section no longer displays the inactive or expired insurance.
What is the Insurance Summary Bar (blue bar)?
Billers are now prevented from adding multiple policies in the same category if this condition exists.
What is overlapping date ranges?
Support can also be reached via this real-time method on the ICANotes app.
What is chat?
This financial report helps practices manage deadlines for claim submissions.
What is the Timely Filing Report?
To add tertiary insurance, you must first go to this section in the client’s chart.
What is the Account section?
To view an expired insurance policy, you must do this within the Insurance panel.
What is expand the panel?
If a biller tries to add overlapping insurance, the system prompts them to do one of these two things.
What is change the category or adjust the date range?
You can reach support by texting this number.
What is 866-301-0085?
To assign access to new reporting permissions, you must go to this section under Settings.
What is Roles and Permissions?
This functionality for tertiary insurance is not yet supported but is planned for a future release.
What is tertiary claim submission?
The system automatically hides inactive insurance once this happens.
What is the End Date passes?
The system protects billing integrity by checking for this when a new insurance is added.
What is overlapping coverage?
In Plus This feature helps you organize your inbox and lets you move messages between them.
What are custom folders?
These two permissions are granted by default to all users but can be manually removed.
What are access to the Productivity Report and the Timely Filing Report?
These two options now appear alongside the new Tertiary choice on the Add Insurance screen.
What are Primary and Secondary?
To access all insurance entries, including expired ones, go to the chart, click Account, then do this.
What is expand the Insurance panel?
Overlapping policies in the same insurance category (primary, secondary, tertiary) trigger this type of message.
What is a restriction message?
In Plus this notification indicator shows you have unread messages in the new In-app Messaging feature.
What is a notification bubble?
To remove access to new reports, you must do this manually in an existing or new role.
What is update the roles?
You can currently submit claims using tertiary insurance.
What is false?
This term describes the action taken by the system to remove old insurances from view in the summary bar.
What is automatic hiding?
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