C
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WOW
100
The C of the CARE Standards
What is Communication?
100
The A of the CARE Standards.
What is Attitude?
100
The R of the CARE standards.
What is Responsiveness?
100
The E of the CARE Standards.
What is Engagement?
100
The aim of Service Excellence is that all patients, family members leave saying this.
What is WOW!
200
The N of NODS
What is your name?
200
The quick, stand up meeting for all Avera system employees.
What is the Daily Line Up?
200
Quarterly events for staff that allow them to know more about the organization and our senior leaders.
What are the Employee Forums?
200
The other major initiative named at Avera McKennan.
What is Process Excellence?
200
Name one way to protect patient privacy.
what is pull the curtain, log off of your computer, hold conversations in private?
300
Name the first step of Service Recovery.
What is the Blameless apology?
300
The # of keys to Excellence.
What is 5?
300
The card that can be filled out regarding a co-worker's behavior that is over and above the CARE Standards.
What is a 5 Star Card?
300
The S of NODS
What is Smile?
300
Name one way to be a great Communicator.
What is listening, not interrupting, tell the patient what you're doing and how long to expect, tell about their medications, avoid medical jargon?
400
The computer program for staff to submit ideas for improvements.
What is Bright Ideas?
400
Official name of the initiative aimed at the WOW experience.
What is Service Excellence?
400
The federal survey that a sample of our patients fill out regarding their perception of their experience.
What is HCAHPS?
400
Unofficial gospel name for treating others as you would like to be treated.
What is the Golden Rule?
400
The expectation of staff when you encounter a lost customer.
What is walk them to their destination?
500
The first key of Excellence.
What is Ministry?
500
The second key of Excellence.
What is People?
500
The third key of Excellence.
What is Service?
500
The fourth key of Excellence.
What is Quality?
500
The fifth key of Excellence.
What is Financial Stewardship?
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