PO Box
Charpentier, Med B Crossover, Provider Paper Claims
What is PO Box 610?
We scan Rebates mail
False
The tab we use the most in FirstTrax
What is the Fax Tab
Medi-Cal Workflow
What is the App for scanning ?
2-hour turnaround time
What is PA processing?
Process CSC, PA, AUD, etc.
Delivered packages don't require sign off
False
Amount of time set for SLA callbacks
What is 24 pending hours?
EDMS, Scanner, FirstTrax and Genesys/PureCloud
What tools we'll be using daily ?
Like karaoke, soju, and eating out
Who is all of us ?
Date/Stamp, Count and deliver to Rebates
What is PO Box 640?
CIFs are uploaded into EDMS and FirstTrax
True
MAP Tab
What is the name of the callback tab ?
Patch Page
What is the Page we need to use for scanning?
January 3rd 2022
What is our launch date ?
Incoming/Return mail specifically processed by Mail Room Team
What is PO Box 2088 ?
Always shutdown computer after scanning
False STAY LOGGED IN !!!!!!!!!!!!!
Click SAVE
What is the last step after closing the fax?
DCN stands for...
What is Document Control Number ?
Authorization for use or Disclosure Form
What is AUD?
Rancho Cordova post office
Where does our courier pick up mail ?
Sharon is the best boss in the world
True
Missing Drug Information
Missing Physician Information
What are the Missing Information radio buttons required to create a Contact Detail ?
"Mayday" or "Mad-day"
What term is used for Sharon having a bad day?
CD/DVD, USB, or Braille
What is Alt. Mail ?