MODULE 1
Who is considered the father of human relations, later known as organizational behavior?
Elton Mayo
What type of motivation is driven by a strong desire to attain goals and achieve success?
Achievement Motivation
What is the process of evaluating the performance of employees?
Performance Appraisal
What is the transfer of information from a sender to a receiver with understanding?
Communication
What is defined as the potential to influence the actions of another person in a desired direction?
Power
Which OB model depends on formal authority and results in employee dependence on the boss?
Autocratic Model
Which Filipino cultural value refers to a deep sense of gratitude for favors or help received?
Utang na Loob
What system distributes a portion of business profits directly to employees?
Profit Sharing
What are the three broad types of communication barriers?
Personal, Physical, and Social Barriers
Which classification of power comes by virtue of a person's position in an organization?
Legitimate Power
What key element of OB defines the formal relationship of people in an organization?
Structure
These are internal rewards that a person feels when performing a job
Intrinsic Factors or Motivators
What type of economic incentive links pay directly to the volume of work output?
Piece Rate or Sales Commission
What is the final step in the two-way communication process?
Provide Feedback
Which theory assumes that the typical person inherently dislikes work and avoids responsibility?
Theory X
Which managerial approach asserts that there is no single best way and requires analyzing each situation?
Contingency Approach
What behavior modification method removes an unfavorable consequence to repeat desirable behavior?
Negative Reinforcement
What is given only to employees who reach established organizational goals (e.g., selling 15 cars)?
Incentive Bonus
What upward communication problem involves partially screening out info to tell superiors what they want to hear?
Filtering
What is the Japanese management practice that means "continuous improvement"?
Kaizen
In the OB equation, what product results from Human Performance and Resources?
Organizational Productivity
What partial reinforcement schedule provides a reward after an unpredictable number of correct responses?
Variable Ratio Schedule
In an appraisal interview, what attitude does an employee typically adopt when faced with critical feedback?
Defensive Mood
What communication flow occurs horizontally among peers or diagonally across different reporting levels?
Crosswise Communication
What leadership option in Vroom's decision-making model involves the leader solving the problem alone using available data?
Autocratic I (AI)