Assembling
What type of lubricant do we use and where can we get it?
Petro-Gel from Warehouse; Taylor Lube from Taylor.
How often is it cleaned?
Once a day.
How much mix needs to be in the hopper at all time?
At least 3 inches (to the sensing probe)
What could affect the quality/color of the Icedream?
Air inlet orifice on mix feed tube is clogged and/or worn beater blades causing ice buildup, and/or leaving the machine running all night.
Why is the sanitizing step so important? What happens when it is not done regularly?
This is for internal parts of machine. Without this step, contaminants could end up in product or build up in machine.
What chemicals are used?
Kay 5 sanitizing solution (do not use Quat-based sanitizers such as SolidSenseTM and KAYQUAT® II). Multi-Purpose cleaner can be used on the exterior of the machine. Either type of sanitizer can be used on the milkshake spinners.
How often should the milkshake spinners be cleaned and sanitized?
Every 4 hours and more often as needed
What would cause the machine to freeze up when in use?
Worn beater blades, clogged mix-feed inlet tube, not enough ice dream mix in the hopper, not cleaning the machine daily, and/or not letting the machine rest 20 seconds between draws.
Why do we prime the machine? What does this step do?
This forces out the remaining sanitizer and ensures finished product has the proper texture by regulating the air-to-mix ratio.
What nights should ice dream mix be thrown away to break the cycle of bacterial growth?
Wednesday and Saturday
How often does Chick-fil-A recommend to change the blades and the parts in the tune up kit?
Once a month (Draw valve O-rings, may need to be replaced more often in high-volume restaurants)
What should you do in the event of a freeze-up?
(From Pathway: Essential Information about Ice Cream Machine)
Why should fresh ice dream mix be used to prime the machine?
Milk fat in previously frozen Icedream mix freezes more quickly than fresh mix and will cause the machine to freeze up
How long should the machine agitate on the wash cycle with the sanitizer?
5 minutes
Who can you call to setup auto shipment for tune up kits?
Through Taylor once a month or through Strategic 3 sets every 3 months (CFA Warehouse has very limited supply and will not auto ship)
What could cause excessive leakage into the rear drip pan?
Missing or worn drive shaft seal, improperly installed drive shaft seal, worn rear shell bearing
When should the mix-feed tube be inserted?
Right after the machine is primed but before "auto" is pressed to start the freezing cycle
What are the correct brushes we use to clean the machine? There are four total.
Hopper brush, mix inlet hole brush, mix feed tube brush, and rear shell bearing brush
According to the Maintenance Calendar, once a month TMs are to clean which two parts of the machine?
Rear shell bearing/hex drive socket (with a screw driver and a clean towel to remove any lubricant and/or mix deposits) and condenser coils (with soft bristle brush).
What could cause the ice cream machine to take too long to freeze the ice dream or run nearly continuously throughout the day?
Room temperature ice dream mix being poured into the machine or dirty condenser coils (Coils should be cleaned by a team member monthly and by a Taylor service professional annually)