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The Big Screen
Action/Action
All in the Family
ICEology
100
This is the hold code to deny for accident details?
What is AV?
100
All claims are adjudicated here.
What is CL1034?
100
Used to review a claim.
What is R?
100
This is where you can see call details.
What is review call history?
100
Every person covered on a plan is known as this.
What is a member?
200
This is the hold code that says "precert required/not found".
What is 02?
200
All UBs are entered here.
What is CL1033?
200
This is the last action before a claim goes to A status.
What is EO?
200
In this tab you might see a rainbow of colors.
What is review claim history?
200
This determines at what level a claim is paid. Either in or out of network.
What is capacity code?
300
This is the hold code to deny for other insurance information
What is OF?
300
This is the claims history or claims inquiry screen.
What is CL1081?
300
This action allows you to change claim information.
What is M?
300
This is where you might look up to see if a deductible has been met.
What is review accumulator information?
300
This is where a payment goes.
What is a vendor?
400
This is the hold code you should use whenever you ask for any other information.
What is CC?
400
If a member has other insurance it would be noted here.
What is ME1013?
400
This action allows you to move from line to line on the CL1034.
What is NS?
400
You can see notes from the ME1083 on this tab.
What is review eligibility information?
400
This indicates a member's level of coverage.
What is tier?
500
This is the hold code you use when asking for a primary EOB.
What is YM?
500
This is where you look up a hold code.
What is RF1013.
500
This action is used to COB a claim on the CL1033.
What is AC?
500
This is where you can see communication via the ICE Portal from a member.
What is review PMC Message History?
500
In Ecams this would have been the plan number.
What is benefit package?
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