OT CODES
ES CODES
Task Codes
Trouble Trouble
MISC.
100
This code is used to install Cable on a Never Account.
What is PNEWCNC
100
What ES codes are required for installing Advanced Tier 1 and Advanced Tier 2
What is RTC Fee, 101,111
100
What Screen would you go to in order to verify the account information?
What is CM Screen
100
Tiling-Freeze Fram-Black Screen-No Signal
What is Digital Symptoms
100
First Name,Last Name,Phone Number, Social Security Number, Access Code.
What is Information Required on the CM Screen
200
This One TIme Code is used when customer is in a active status and wants a Technician to install the service.
What is PUPGRDC
200
What ES Code is requierd for Advanced Digital Tier, and must match the number of Boxes on the Account?
What is 325 (Gateway)
200
Where in ICOMS would you go to check what services the customer subscribes to.
What is CS Screen
200
website used to troubleshoot Remote Controls.
What is urcsupport.com
200
CJ,DI,TL
What are NoSafeguard Codes for Trouble Call Work Orders
300
This One Time Code is used as a secondary code to add additional digital equipment.
What is SADCVTC
300
What ES Code is the Baseline for Internet?
What is 30001
300
This Task Codes allows you to adjust by services.
What is CL Screen
300
Checks Return path and polls IPPV
What is H Hit/BA Hit
300
Deletes and Reloads Guide Date
What is a I3 (Warm Hit)
400
This One Time Code is used when a trap is needed to block Expanded services.
What is RTRAPC
400
What ES Codes are considered the Digital Packages?
What is 326,327,328
400
This Task Code will allow you to change the Bill To address.
What is SF Screen
400
Where you go in ICOMS to see the status of the hit sent
What is the DAC
400
mounted on the customers home where the drop connects to the internal coaxial cableling.
What is Wall Box
500
This One Time Code is used when customer needs to install a Digitalink (DTA)
What is RDTAC
500
What is the Base line Codes required for All Suddenlink services?
What is 101,325,30001,SLINE
500
This Task Code lets you view the PPV Purchase History.
What is PH Screen
500
When Suddenlink Equipment doesn't answer back.
What is a NON Responder
500
Intergrated Communications Operations Management System
What is ICOMS
M
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