ALOHA Card
Why should we call everyone by their name?
A person's name is the sweetest sound to that person.
In which scroll will you find:
"I will greet this day with love in my heart"
Scroll 2
How many sleeping rooms does Avalon have in the cozy season?
157
What are the 3 things that will influence who are and who you become?
People you meet, the books you read, and the goals you set and achieve.
Who would most likely assist us with the PRO cesses?
Marc Devito
What are the 3 steps of service?
Warm and sincere greeting. Anticipation and fulfillment of guests needs. Fond farewell.
I will live this day as if it was my last.
Scroll 5
Which property had Valet service first?
ICONA Diamond Beach
What's the foundation of learning?
Repetition
If a guest were to call about a bachelorette party who would we get for them?
Carly Peel
What is our credo?
Passion for people
Heart for hospitality
Hospitality is our ministry
I will persist until I succeed.
Scroll 3
Which property did former Lieutenant Governor Kim Guadagno visit for the grand opening?
ICONA Diamond Beach
Money is not what makes you happy its the..
The service
If a liquor rep was calling to speak to a manager who would we direct their call to?
Angela Dellorco
Who said, "An individual can make a difference, a team can make a miracle!"
Doug Pederson
I will laugh at the world.
Scroll 7
Which property had the 1st beach bar pre ICONA?
Avalon
Don't CURSE the DARKNESS, light a CANDLE.
What is the Aloha Promise?
I,_______, promise each of you to live ALOHA by being ICONAbility for my job and serving with warmth, welcome and love.
What is scroll #9?
I will act now.
Which property had what was formerly called the Velvet Lounge?
Diamond Beach
Our ________ follows ______ not ______.
Our MISSION follows PRINCIPLES not TRENDS.
If the Sandbar bathroom was dirty who would you call to clean it?
Food & Beverage manager/supervisor on duty