GFL
Screen you can see who owns / services account
What is screen 31
Time that DRD opens
What is 8:00 a.m. CST
Accessory used to prevent illegal dumping
What is a lock
Service that happens on request, ticket type, & screens that need to be checked when scheduling
What is on call pick up, TKT-ONC, and 4, 5, and then green pages to verify when serviceable.
When scheduling a service for E/R, S/O, or DNR, and nothing in RO status tool for delay, the date we should schedule the service for is.
What is the next business day we are in area.
Type of transfer when customer has been acquired to GFL
What is cold transfer?
Type of transfer to 18 screen representative
What is cold transfer?
Charge to have dumpster changed out for a dumpster with a lock/lock bar
What is $185.00 + t/s
If the lids of the dumpster are lifted over this much or more it results in an overage.
What is 10 inches.
Case entered to see when roll off container service will be done and who it is assigned to
What is OPS-OPS and dispatch
WM owned, GFL subcontractor is __________ accounts.
What is straddle?
Due date for the task created in SFDC for DRD
What is the next day?
Monthly charge for lock service
What is $15.00 / month per container
The amount of times we can adjust an overage or contamination charge
What is one time for the lifetime of the account
Ticket used when giving customer a dumpster for 15 mins while driver stays on site when customer loads
What is Live Load or TKT-LIV
Can we offer same day service for Straddle accounts
NO; no same day for anything. Requests are queried and sent to GFL throughout the day
The amount of time you should hold during a warm transfer to DRD
What is one minute?
Type of opportunity entered into Salesforce when adding locking service to account
What is new retention opportunity?
The role you assign your adjustments for in regards to ticketed items. (Overage, contamination, delivery removal, etc.)
What is your supervisor?
Process you use when we are cut off to an area but customer wants service done asap
What is *rdy
No; smart truck not utilized and caag will not show service completion.
Customer calls in looking to speak with previous agent (ICR agent); you should:
What is Assist the caller
If adding a lock bar to dumpster is it a modify or new retention opportunity in salesforce?
New Retention Opportunity
% that the fully integrated EBIT margin needs to be between on a modify.
0.00% & 0.99%
Customer calls in to review the amount of tons the roll off container weighed during service (e/r, s/o, dnr), how would we find this?
Go to the ticket for that service, hit 5, and on ticket weight is under quantity