Atlas
This tool allows you to define steps that must be taken to handle a new claim when they do not automatically appear
Flexible Tasks
Comprehensive and Collision are coverages that carry a...?
Deductible
Insured driving through a safari when a long horned bull rammed into the side of the vehicle leaving punctures on the door. What coverage applies?
Comprehensive
clmt r/e ph
who is af
c lmt
PH veh was hit while p/u and AC has accepted liability for the claim, ph wants to file w AC, what will we do with our file?
What is the proper greeting when the call window shows fails, and there are notes that the caller is calling about a new claim
Thank you for calling GEICO, this is (your name), can I get your first and last name? (Customer Response) I see you are calling to set up a new claim. I would be happy to assist you with that.
Name coverages that classify as liability coverage
Property damage and Bodily Injury
Insureds transmission fails, what coverage will help them tow the vehicle
Emergency Roadside Assistance
Claimant loses control, flips vehicle and hits insured.
Who is af?
Claimant
4 Elements of proper Medicare reporting?
Name, Address, DOB, SSN, and Gender
What can you enter in the verification tab to identify a claim
Claim number, phone number, and/or policy number
PH 100% af for damages for 3 vehicles, we have 50k in pd, total for all damages is $46,327. What is the most we will pay??
$46,327
PH opens there door and is hit by clmt vehicle.
What coverage applies?
Collision
PH vehicle is p/u and rolls into clmts vehicle
who's af?
PH
PH/P is injured in the acc, isnt seeking tx but will put ice on it.
How will you updated the injury question
Injury: YES
What are the four elements of an Incident Explanation
Set the stage, the beginning, the impact, and then ending
Ph 100% responsible for damage to 3 cars. Two claimants are injured, BI is 25,000/50,000
clmt a: $15,089
clmt b: 25,520
What is the max clmt b will receive?
$25,000
Policy coverages:
Sensitivity: Company-Internal
Bodily Injury 50,000/100,000
Property Damage 50,000
Collision 500
Comprehensive 100
Emergency Road Service
Rental Reimbursement 1500 Ph hits clmts p/u veh, neither need a rental.
what coverages apply?
Property damage and Collision
Insured hits a deer and then a tree.
AF or NAF
NAF
What states require a parent or guardian to verify there are no injuries for minors
California, Missouri, and Florida
PH just hit a deer and vehicle is not drivable, what should our next steps be?
Select "urgent tow" required for insureds vehicle in FNOL and dispatch a tow provider after completing the FNOL
Name the types of first party coverage
Collision, Comprehensive, and/or Rental Reimbursement
Its snowing, and ph see's a deer and loses control and hits a barrier, what coverage applies
Collision
Who is af?
Both drivers
Ph slid on ice and hit an embankment, Why type of loss should be selected?
AF-Loss of Control