Does it belong in ICS
What system do we use to send text messages?
What is Salesforce?
SECTION III - Exclusions in the policy contract outlines
What is "not covered for physical damage"?
What is a good paycode?
What is Inspect and Pay?
Our insured called in to reschedule their ARX appointment later that day, after helping them reschedule; what should do?
What is calling ARX to let them know the change?
The insured advised their rental is due tomorrow, but the body shop will not be done with repairs until next Wednesday. What is your next step?
What is "contacting the PD adjuster"?
Our insured called in to report a claim, that she was rear-ended by claimant, and stated her head hurts and she is going to the doctor's later that day, What will update in ALTAS?
What is "Injury and Treatment " status?
What are physical damages coverages?
What is Collision, Comprehensive, Rental, ERS, and MBI?
What is bad paycode?
If there are fees owed for storage of a vehicle, what do we do in the dispatch page?
What is Queue?
What is " You do not have rental coverage on the policy. However we do work with Enterprise and can offer you the GEICO discount"?
The claimant advised they hit their head on steering wheel when the insured struck them. He has taken a few over the counter pills to help ease the pain and if it doesn't get better, he will seek medical attention. How do you update the treatment received status?
What is "no"?
What section covers how to cancel the policy?
What is general conditions?
Insured called to report a claim that their vehicle was vandalized but does not have their deductible, and wants to wait to gather the money for the deductible, What would we do after the FNOL?
What is RPO'd claim?
Jen calls in to report claim where claimant rear-ended her BMW. She does not want to wait to get her vehicle fixed. What appointment would you offer first?
What is ARX?
Our insured, Jen called in to report hail damage to her vehicle after a hail storm. Paint damage is done to whole vehicle. Jen advise she does need a rental. What exposures would you open?
What is Comprehensive and Rental?
Insured called in to report their vehicle will not start. Insured tells you the vehicle only has 13,000 miles on it and was purchased 2 months. You start the FNOL to see what coverages are available. What coverages would cover any mechanical repairs?
What is MBI?
What is policy index?
What is the outline of the policy coverage?
What are the proper steps for dispatching a tow for a vehicle?
What is:
Select the Vehicle
Verify Paycode
Answer Any fees owed?
Confirm the vehicle location and best contact person
Verify Damages are listed on the dispatch
What is the best thing to advise the customer regarding their rental coverage?
What is "GEICO will cover the rental is available to you for the reasonable repair time of your vehicle up to the policy limit"?
What cover the cost of rental vehicle for policyholder that has a limit we will cover up to?
What is Rental Reimbursement?
We determined we are responsible for claimant's damages. Claimant then called in to advise that he sought medical attention due to some back pain he was experiencing. What should we do with the existing claim?
What is "Casualty"?
What are liability coverages?
What is bodily injury and property damage?
What injury accident type do you select when the insured is struck by claimant when crossing the road?
What is Struck while Pedestrian?
The insured drove their vehicle into a pond. Once recovered, they were able to tow it to a storage lot. What type of inspection type would best fit the insured?
What is field inspection?
Insured and claimant were involved in an accident at an intersection causing the insured's vehicle to strike a pole. The insured had their vehicle towed from the scene and requires a rental. Claimant is presenting a claim against the insured and advised he does not need a rental. Which exposures and reserve lines apply for the claimant in the vehicle?
What is Property Damage Exposure: Property Damage Reserve?