Call Transfers
This type of transfer, the adjuster drops the customer into the phone call without speaking to anyone.
What is a blind transfer?
Where do you click to upload a document to the claim?
What is the Action Tab?
Policy holder rear ended claimant. What coverage would apply to both the policy holder and the claimant if applicable?
What is collision for PH?
What is PD for claimant?
Insured reported claim and stated that she was rear ended by the other driver. What is your liability decision?
What is 100% adverse claimant?
This type of transfer, the adjuster connects the customer with another associate/adjuster and introduces the new adjuster/associate to the call.
What is a a warm transfer?
Where would we locate claim documents?
What is Documents tab?
Policy holder is on the side of the road after hitting object in roadway causing damage to tire.
What is Collision coverage?
Two vehicles are backing out of parking spaces at the same time from opposite sides of the aisle. Both fail to observe the other vehicle and backed into each others rear bumper.
👉 Driver A: 50%
👉 Driver B: 50%
"What is a 50/50 comparative negligence decision?"
This type of transfer, the adjuster tells the customer to leave a voice message and then transfers the call.
What is a cold transfer?
Where do we go to find the policy and view listed drivers?
Hail storm caused damage to policy holder's car.
What is comprehensive coverage?
Driver A makes a left turn across traffic and fails to yield to Driver B. Driver B is traveling 20 mph over the speed limit when the collision occurs.
👉 Driver A: 70%
👉 Driver B: 30%
"What is 70/30 comparative negligence?"
What function in AWS allows the adjuster to make the 2nd call to transfer?
What is Quick Connect?
What tab would you find all assigned adjusters to the claim?
Geico has accepted 100% liability in the accident. The claimant is requesting a rental. What coverage applies?
What is LOU coverage?
Driver A changes lanes without signaling and stated he never saw the other vehicle until impact and strikes Driver B. Driver B stated they were driving straight in their lane when the other driver came into their lane sticking the front p/s of their vehicle. Driver B did not see anything until impact.
👉 Driver A: 90% or 80%
👉 Driver B: 10% or 20%
Jeopardy Question:
"What is 90/10 comparative negligence?"
How long should an adjuster wait on hold before transferring call?
What is 5 min hold time?
Where would we update filing decision?
What is the vehicle incident tab under parties involved?
Policy holder calls in and says they walked out to their vehicle and saw damage. Policy holder doesn't remember getting into any accident. LIST ALL POTENTIAL coverages that applies?
What is UMPD?
What is Collision?
Driver A runs a red light. Driver B enters the intersection on a green light but is texting and fails to react to avoid the collision. POI -Driver A (t-bone), Driver B (front bumper)
👉 Driver A: 80% or 70%
👉 Driver B: 20% or 30%
Jeopardy Question:
"What is 80/20 comparative negligence?"