Pretty Easy
If the insured got hail damage on their car, but they do not carry first party coverage on their vehicle. What should you select in the FNOL window.
Report Purpose Only
If you place the liability "At fault-Improper lane change/turn" on the FNOL what will generate immediately after?
The Shared Negligence questions
For flood losses, under damages what two elements do you have to choose.
type of water and water level
If the insured calls in to file a claim, he stated that he had his vehicle looked at by a mechanic because it would not start and the alternator is out. The insured has had his vehicle for 9 months. What are the next steps
Start a loss report to determine if the insured has MBI (mechanical breakdown coverage) If they do not have the coverage do not take the loss report. If they do, transfer them to MBI.
This customer type is DIRECT and controlling on the call.
Strength oriented
If the insured is Rear ended and the vehicle is not drivable from the scene what will you offer the customer.
An Urgent Tow
After completing an FNOL for a total theft claim what can the customer complete online?
Theft Questionnaire
The insured is stopped at a red-light when an unknown claimant rear-ends their vehicle and then flees the scene. Which loss description should be used when setting up this FNOL? (hint: It supersedes another type of loss description)
Non-Fault- Moving Hit and Run-Phantom Vehicle
The insured is calling to make a GPUP claim. Which of the following would be correct regarding that process?
The DirectNet form will need to be completed and then emailed to Claims Home Office
Using the following information from a finesse window to greet your customer:
-Green/Pass
-Jack Frost
-Notes: I was involved in an accident just now.
Thank you for calling GEICO Claims this is __________. Is this Mr. Jack Frost? ___________ Mr. Frost, I understand you were involved in an accident. Is everyone ok?
If a rental company calls in to file a loss report what should the adjuster do?
Advise the company to complete loss report at geico.com/b2b?
If the finesse window shows Failed, and has NO NAME, how should we greet our customer?
"Thank you for calling GEICO. My name is __________. May I please
have your name?" (Obtain caller's name) "Mr./Mrs._________ how can I
assist you today?"
Jennifer is signed into ATLAS and working a queue activity, but then received a phone call. What does she click to get back to the activity she was working on before?
Desktop
Is this a long loss report, or a rapid report?
The insured advised that they lost control and struck a tree on the way home from work. There are no injuries and no coverage conditions.
Rapid report
If the insured was just involved a loss, but the damages APPEAR to be less than the deductible what is the next step?
Complete an FNOL
If you cannot verify permissive use for a non-listed driver during an FNOL what should you add under the policy and coverage page after the FNOL.
Manually add the Permissive Use coverage issue to the Policy and Coverage/coverage issues tab in atlas
The adverse carrier called to report a loss in which our insured rear ended the claimant. The Claims Specialist directs adverse carrier to geico.com/b2b to report the claim. However, the representative does not have a policy to report via geico.com/b2b. The Claims Specialists next step is:
Explain how to report the claim without the policy number via geico.com/b2b.
If your insured hit a deer and is at the seen with a non-drivable vehicle what should we select under dispatch/tow needed
Urgent Tow
If an urgent tow is needed, what will the adjuster do:
Complete the loss report by only answering questions that do no prefill to "unknown" Update the special circumstances section to indicate the claimant info is unknown and then complete the dispatch.
If you set up an AD appointment and the customer ask:
"What happens if the estimate is wrong? What if the shop takes longer than they originally said to fix my car, but I'm still in the rental?" Based on this information, what Customer Communication Type is Mr. House?:
What customer type is this:
Detail-Oriented
The insureds motorcycle helmet was damaged when a bird struck it as the insured drove down the road. What type of loss is this and is it covered?
Comp loss, and the helmet covered
For home office purposes: if the insured calls in and states there was no damage to their car, but someone stole items from their vehicle what should the adjuster advise the caller?
Advise that coverage does not APPLY in this situation and not take a loss report
If your insured advises you: I have a new address (on the FNOL); that they were under the influence of alcohol AND driving for Uber at the time of the loss. What factors, if ANY, require a manual ATLAS referral in Atlas to be sent to underwriting, which are automatic referrals, if any?
A manual referral needs to be sent for the insured's alcohol use in the accident. The change in address and rideshare factors generate automatic referrals from FNOL.
Before we blind transfer a call, what should the adjuster update in the finesse window?
Update Finesse to include the callers correct information and any notes regarding the caller's needs.
The insured carries comp coverage: If a tree falls on your insureds vehicle at THEIR residence and their vehicle is not safe to drive, what do we choose under tow.
Non-Urgent Tow