New Accounts
This verification must be completed on all new member accounts and additional checking accounts.
What are ChexSystems verifications?
If you receive a suspicious phone call or contact attempt, this checklist should be completed.
What is the ID Theft Staff Suspicion Checklist?
The system blocks card orders after an address change unless this occurs.
What is address verification?
Address changes require this type of request from an owner.
What is a written request (or FLEXteller/e-doc update)?
This checklist is used when a member reports identity theft.
What is the ID Theft Notification Checklist?
If ChexSystems fails, this account may still be opened with management approval.
What is a savings account?
Staff should document suspicions in this system.
What is the Access Database?
Staff must verify this before processing a lost/stolen card report.
What is the cardholder's identity?
Address changes less than this many days old are flagged in red.
What is 30 days?
Staff should ask these types of questions because an ID thief probably would not know the answers.
What are non-standard questions?
Staff must verify this before opening an account.
What is membership eligibility?
After documenting a suspected fraud attempt, staff should add one of these to the member account.
What is a force note?
Fraudulent activity on a debit or credit card is considered this.
What is identity theft?
After this many days of returned mail, debit and credit cards are blocked.
What is 60 days?
When a member reports identity theft, staff should place one of these on the account.
What is a force note?
Business accounts must be verified against this registry.
What is the Business Registry?
When contacting a member by phone about suspicious activity, staff should ask these types of questions.
What are non-standard questions?
When a member reports a compromised card, this form must be completed.
What is the Lost/Stolen Card Report?
After this many days, checking transactions are returned until information is updated.
What is 90 days?
Members may be asked to create this for future phone transactions.
What is a security word?
This checklist documents that Red Flag procedures were followed during account opening.
What is the Account Opening Checklist?
Name two actions staff may take if an account appears compromised.
What are reviewing accounts for unusual activity, ordering new cards, or closing accounts if necessary?
A fraudulent debit or credit card transaction is considered a form of this.
What is identity theft?
This section of the Address Change Form should be completed by the employee taking the request.
What is the verification section?
In an extreme identity theft case where an account has been severely compromised, staff may use this checklist to move the member to a new account number.
What is the Account Reassignment Checklist?