All about IEHP
All about IEHP
Providers/Types of Care
Transportation
Other
100
What does IEHP stand for?

What is Inland Empire Health Plan?

100

IEHP caters to ______ and ______ people and families with the opportunity of health services

What is low income and working class
100

What is preventative care?

Healthcare that prevents disease, injury or illness instead of treating a condition that has already become fatal.

100

True or False: 

  • You must call to update your standing order for your bus pass 2-4 days before expiration of your current bus pass

False: 

  • You must call to update your standing order for your bus pass 7-10 days before expiration of your current bus pass
100
How would you respond to this question in a complete sentence?
If you could do anything after CONREP today, what would you do?
200

What counties does IEHP cover?

What is San Bernardino and Riverside County?

200

What are 3 types of service categories that are covered by IEHP? 

Vision, Dental, Transportation

200
What are 3 ways you can search for a provider?

1. IEHP website

2. IEHP resource center

3. Contacting Member Services

200
  • When ordering your new bus pass and you are asked the dates, times, location, and reason for your appointments at MHM Services, what do you say to the representative?
  • Dates: Monday, Tuesday, Wednesday, Thursday and Friday
  • Times of appointment: 9am to 11:30am
  • Location: MHM address (and telephone, just in case)
  • Reason: Mental Health services
200

What should you do if you wake up feeling sick on a day you're scheduled to come to program?

Free response

300

What is another term for your IEHP policy number?

Member ID #

300

What are additional support services IEHP community center offers?

  • Job training
  • Youth mentoring
  • Immigration support
  • Housing support
300

What is outpatient care? What is inpatient care? 

1. Service provided without an overnight stay at a hospital or medical facility

2. Services provided where an overnight stay or two is required in a hospital or care setting


300
  • What are 3 things you should confirm before hanging up after ordering your bus pass:
  • Establish if you want a paper bus pass or an electronic bus pass
  • Ask how many days you should expect to receive the paper bus pass in the mail
  • Ask for the confirmation or reservation number to this order (and write it down)
300
What is considered to be down time? What can you do during down time?

Free Response

400

Where can you find the member services phone #? What can IEHP member services assist you with? 

Hint: 5 things 

On the back of your card

1. Appointments

2. Treatments

3. Medication

4. Communications

5. List of providers

400

What are the 3 types of insurances under the IEHP umbrella?

1. IEHP Medi-Cal

2. IEHP Dual Choice

3. IEHP Covered California

400

What is rehabilitative care? What is habilitative care?

-Therapy treatment that helps patients regain skills or functions they’ve lost because of injury or illness

-Therapy treatment that helps patients learn or improve skills or functions necessary for daily life, which they were unable to develop naturally on their own that they’ve NEVER had before, especially if developmentally disable

400

What is the difference between door to door transportation and curb to curb transportation?

  • Door to door: Being picked up as close to your front door as possible with assistance if you have a medical device/equipment
  • Curb to curb: Being picked up to the front curb closest to your home with no assistance needed
400

True or False: If your doctor is unavailable or unable to reach, it’s okay to contact the IEHP 24-Hour Nurse Advice Line or go to UC/ER?

True

500

WHO is eligible to apply for IEHP? 

(Hint: 5 "types" of people)

1. Adults 

2. Children 

3. Seniors 

4. People with disabilities 

5. Undocumented adults

500

Name 5 types of classes the IEHP Community Center offers

1. Fitness

2. Health education

3. Food demos

4. Dancing

5. CPR

500

What are some suggestions/filters to apply when searching for a provider? (Hint: 5 things)

1. Days and hours of availability

2. Location close to bus routes

3. Disability accessible parking

4. Accepting new patients?

5. Preferred language

500

What does NEMT and NMT stand for?

1. Non-Emergency Medical Transportation

  • Transportation by ambulance, wheelchair van, litter van for those who cannot use public or private transportation

2. NMT: Non-Medical Transportation

  • Transportation by private or public vehicle for people who do not have another way to and from their appointment
500

What are the six cards from the PowerPoint, that you should not lose and what are their purposes?

1. Identification card: Proof of your identity and age

2. Social security card: Verifies your identity, access SS benefits, employment in the US, tax ID number, government services and build credit

3. IEHP medical card: proof you are medically insured

4. Medi-Cal card: CA insurance for low/limited income individuals

5. Medicare card: Part A and Part B coverage

6. Bus pass: Free local transportation

M
e
n
u